Question 1

What is Crystal Bank?

Accepted Answer

Crystal Bank is a Ukrainian commercial bank that provides comprehensive banking services to both corporate clients and individuals. The bank operates 37 branches in 23 cities across Ukraine.

Crystal Bank is unique as the first Ukrainian bank created with "transitional bank" status by the Deposit Guarantee Fund for Individuals in 2014.

Question 2

When was Crystal Bank founded?

Accepted Answer

Crystal Bank was created by the Deposit Guarantee Fund for Individuals in 2014 as Ukraine's first bank with "transitional bank" status. The bank was established through the transfer of certain assets and liabilities from the insolvent PJSC "Terra Bank."

In March 2015, Crystal Bank lost its transitional bank status and received a full banking license No. 276 from the National Bank of Ukraine on April 29, 2015. This license granted the bank the right to provide all banking services to legal entities and individuals within the framework of current Ukrainian legislation.

Crystal Bank launched its own mobile application called CrystalBank in 2019, expanding its digital banking capabilities.

Question 3

Where is Crystal Bank headquartered?

Accepted Answer

Crystal Bank is headquartered in Kyiv, Ukraine, at 2 Kudriavskyi Descent, 04053.

The bank's contact center can be reached at 0 800 505 599 or +380 44 590 45 95 for customer inquiries.

Question 4

Where does Crystal Bank operate?

Accepted Answer

Crystal Bank operates throughout Ukraine with a network of 37 branches located in 23 cities across the country.

The bank's branch network provides accessible banking services to customers in multiple regions, ensuring coverage in key urban centers while maintaining operational efficiency.

Question 5

What services does Crystal Bank offer?

Accepted Answer

Crystal Bank provides a full spectrum of banking services for both individuals and businesses. For retail customers, the bank offers deposit programs in UAH and foreign currencies, consumer loans, mortgage loans, car loans, cash loans, solar loans, payment cards, current accounts, money transfers through various systems (SWIFT, Western Union, RIA, Globus, INTELEXPRESS, MoneyGram), insurance services, and safe deposit box rental.

For corporate clients, Crystal Bank provides settlement and cash services, deposit programs, business lending including participation in government programs like "Made in Ukraine" and "Affordable Loans 5-7-9%," financing for ESCO companies, developers, and agricultural enterprises, equipment financing, overdraft facilities, financial leasing, internet acquiring, corporate cards, payroll projects, bank guarantees, factoring, securities operations, depository services, export-import operations, and escrow accounts.

Digital banking is available through the CrystalBank mobile application, World24 internet banking for individuals, and iFobs Business Client-Bank system for corporate customers. The bank offers BankID services and participates in multiple payment systems including Visa, MasterCard, SWIFT, and the national Ukrainian Payment Space (PROSTIR).

Question 6

What makes Crystal Bank unique?

Accepted Answer

Crystal Bank has a distinctive origin story as the first bank in Ukraine created by the Deposit Guarantee Fund for Individuals with transitional bank status. This unique founding provided a structured approach to preserving banking services during Ukraine's banking sector reforms in 2014-2015.

The bank's ownership structure consists of Lenin Marina Gustavivna (50%), Grebinska Oksana Volodymyrivna (25%), and Grebinsky Leonid Andriyovych (25%, who also serves as Chairman of the Board). The bank's authorized capital stands at 421,097,250 UAH as of 2025.

Crystal Bank is a permanent participant in the Deposit Guarantee Fund for Individuals (Certificate No. 229 dated August 20, 2025) and holds memberships in numerous professional organizations including the National Payment System "Ukrainian Payment Space," Visa and Mastercard payment systems, National Association of Banks of Ukraine, Association of Ukrainian Banks, Association of Taxpayers of Ukraine, First Stock Trading System (PFTS), Professional Association of Capital and Derivatives Market Participants, and EMA Association.

Question 7

What type of financial institution is Crystal Bank?

Accepted Answer

Crystal Bank is a commercial bank (komertsiyny bank) with private Ukrainian capital. According to the National Bank of Ukraine's classification, the bank belongs to the group of banks with private capital.

As a commercial bank, Crystal Bank provides universal banking services to both retail and corporate customers, operating under a full banking license that permits all types of banking activities in accordance with Ukrainian banking legislation.

Crystal Bank

in the Ukraine 🇺🇦

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About Crystal Bank in the Ukraine