Question 1

What is T Bank?

Accepted Answer

T Bank is a commercial bank operating in the Kingdom of Bhutan. Established as the fourth commercial bank in the country, T Bank provides comprehensive domestic and international banking services to individuals and businesses throughout Bhutan. The bank is licensed by the Royal Monetary Authority of Bhutan under the Financial Institutions Act of Bhutan, 1992, and incorporated under the Companies Act of the Kingdom of Bhutan 2000.

As a public limited company with prominent Bhutanese business personnel as promoters, T Bank holds 60% of its shares with promoters and 40% floated for public subscription. The bank is listed on the Royal Securities Exchange of Bhutan Limited.

Question 2

When was T Bank founded?

Accepted Answer

T Bank Limited was founded on November 4, 2009, and commenced its banking operations on March 12, 2010, with the establishment of its Corporate Office and Thimphu branch office.

The bank was established to meet the growing demand for banking services among the general public and to provide cohesive competition in Bhutan's financial sector. The bank was promoted by three prominent Bhutanese business personnel: Ashi S. Dorji, Dasho Wangchuk Dorji, and Dasho Topgyal Dorji, each holding 20% of the shares, with 40% held by the general public.

Question 3

Where is T Bank headquartered?

Accepted Answer

T Bank is headquartered in Thimphu, Bhutan, with its corporate office located at TCC Complex Building, Samten Lam.

The bank also maintains significant administrative facilities at its branches throughout the country.

Question 4

Where does T Bank operate?

Accepted Answer

T Bank operates throughout Bhutan with a network of ten strategically located branches covering pivotal locations across the kingdom.

The bank has branches in Thimphu, Phuentsholing (opened September 2010), Wangdue Phodrang (opened March 2012), Gelephu (opened April 2013), Paro (opened 2016), Mongar (opened March 2017), Samdrup Jongkhar (opened April 2017), Trongsa (opened June 2017 as an extension office), Trashigang, and Samtse. This network enables the bank to serve customers in the western, central, and eastern regions of Bhutan.

Question 5

What services does T Bank offer?

Accepted Answer

T Bank provides a comprehensive range of banking products and services for both domestic and international banking needs.

Retail Banking Services: Personal loans, character loans, vehicle loans, home mortgage loans, savings accounts, and deposit products. The bank uses members' shares as collateral for various loan products.

Digital Banking: The bank offers Bhutan Immediate Payment System (BIPS) services (launched June 2017), ATM debit cards, internet banking, mobile banking, and telephone banking. T Bank is connected to the Bhutan Financial Switch, allowing customers to withdraw funds from any ATM in Bhutan.

International Banking: T Bank handles international correspondent banking relationships with major global banks including State Bank of India (New York), HDFC Bank (Hong Kong), Axis Bank (Hong Kong), and DBS Bank. The bank also offers T-Remit services in collaboration with Prabhu Money Transfer for remittances from the USA, Qatar, Kuwait, UAE, Malaysia, and Japan.

Commercial Banking: Business loans, trade finance, foreign exchange services, and commercial banking products for enterprises.

Question 6

What makes T Bank unique?

Accepted Answer

T Bank distinguishes itself through several key features that set it apart in Bhutan's banking sector.

Technology Focus: The bank has consistently invested in smart technology to enhance service delivery, including early adoption of BIPS and integration with the national financial switch system. T Bank emphasizes personalized banking solutions delivered through modern digital channels.

Strong International Network: Despite being a relatively young bank, T Bank has developed robust international correspondent banking relationships with major financial institutions across multiple continents, enabling it to handle significant international banking transactions.

Community Focus: The bank's vision emphasizes providing "personalized banking solutions with a passion for service excellence" through empowered employees, reflecting a customer-centric approach that differentiates it from larger, more established competitors.

Question 7

What type of financial institution is T Bank?

Accepted Answer

T Bank is a commercial bank operating under Bhutanese banking regulations.

As a commercial bank, T Bank is authorized to provide a full range of banking services including accepting deposits, extending credit, facilitating payments, and conducting foreign exchange operations. The bank operates under the supervision of the Royal Monetary Authority of Bhutan and adheres to the Financial Institutions Act of Bhutan, 1992. As a public limited company, it has both private promoters and public shareholders, making it a commercial banking institution with mixed ownership structure.

T Bank

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About T Bank in Bhutan