Question 1

What is Shivalik Small Finance Bank?

Accepted Answer

Shivalik Small Finance Bank is India's first Small Finance Bank to have successfully transitioned from an Urban Cooperative Bank, marking a historic achievement in Indian banking. Headquartered in Noida, Uttar Pradesh, the bank focuses on financial inclusion by serving small and medium-sized businesses and underserved segments of society through affordable, digitally-focused products. With over 25 years of banking experience and a current customer base exceeding 800,000, Shivalik operates through 175 branches across 10 states in India.

Question 2

When was Shivalik Small Finance Bank founded?

Accepted Answer

Shivalik Small Finance Bank began its journey as Shivalik Mercantile Co-operative Bank in 1998, launching its first branch in Saharanpur, Uttar Pradesh on September 5, 1998. The bank operated as an Urban Cooperative Bank for over two decades before receiving in-principle approval from the Reserve Bank of India to transition to a Small Finance Bank. The transformation was completed in 2021, and the bank commenced commercial operations as a Small Finance Bank in 2021, celebrating three years of Small Finance Bank operations as of 2024.

Question 3

Where is Shivalik Small Finance Bank headquartered?

Accepted Answer

Shivalik Small Finance Bank is headquartered in Noida, Uttar Pradesh. The bank's roots trace back to Saharanpur in western Uttar Pradesh, where it established its first branch in 1998 and achieved full branch computerization, becoming the first bank in Saharanpur district to do so.

Question 4

Where does Shivalik Small Finance Bank operate?

Accepted Answer

Shivalik Small Finance Bank operates across 10 states in India with a network of 175 banking outlets comprising 73 full-scale branches and 91 exclusive Business Correspondent (BC) branches spanning 84 districts. The bank has presence in Uttar Pradesh, Uttarakhand, Madhya Pradesh, National Capital Region (NCR), Rajasthan, Gujarat, Telangana, Karnataka, Maharashtra, Tamil Nadu, and Haryana. The expansion strategy follows a hub-and-spoke model with district branches serving as central hubs supported by smaller tehsil branches and dedicated Business Correspondent branches for wider reach.

Question 5

What services does Shivalik Small Finance Bank offer?

Accepted Answer

Shivalik Small Finance Bank offers comprehensive retail and MSME banking services across assets and liabilities. Retail products include savings accounts, fixed deposits (including tax saver fixed deposits), recurring deposits, RuPay ATM cum debit cards, and personal banking services. Lending products focus on secured lending including MSME loans, gold loans, agricultural financing, loans against property (LAP), EV financing, and solar financing. Digital banking services include internet banking, mobile banking, UPI, NEFT, RTGS, IMPS, SMS banking, and Green PIN (paperless ATM PIN) services. The bank is powered by Infosys Finacle Core Banking Solutions and Digital Banking Suite on a cloud-based architecture, making it the first bank in India to host Core Banking Solutions, digital suite, and payments on cloud infrastructure. Additional services include bill payment through BBPS (Bharat Bill Payment System) and partnerships with BillDesk.

Question 6

What makes Shivalik Small Finance Bank unique?

Accepted Answer

Shivalik Small Finance Bank holds the historic distinction of being India's first Small Finance Bank to transition from an Urban Cooperative Bank, approved by the Reserve Bank of India in recognition of the bank's strong business model. The bank pioneered several innovations, becoming the first and largest multi-state urban cooperative bank in Uttar Pradesh, the first cooperative bank in North India to issue RuPay debit cards, and the first to host Core Banking Solutions, digital suite, and payments on cloud in India. With 25 years of deposit-taking DNA and branch management culture, Shivalik has a strong understanding of raising retail deposits and managing secured lending portfolios. The bank has achieved Great Place to Work certification and introduced an ESOP policy for employees. Financially, the bank has demonstrated consistent profitability improvement with a business volume growing from ₹1,593 crore in deposits and ₹787 crore in advances to ₹1,894 crore in deposits and ₹1,424 crore in advances, while maintaining healthy capital adequacy and improving asset quality metrics.

Question 7

What type of financial institution is Shivalik Small Finance Bank?

Accepted Answer

Shivalik Small Finance Bank operates as a Small Finance Bank, a category of scheduled commercial banks in India regulated by the Reserve Bank of India. Small Finance Banks are specialized banks designed to provide basic banking services to underserved and unserved sections including small business units, small and marginal farmers, micro and small industries, and other unorganized sector entities. Shivalik specifically focuses on retail banking and MSME financing with an emphasis on secured lending and financial inclusion.

Shivalik Small Finance Bank

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About Shivalik Small Finance Bank in India