Question 1

What is Bank Gaborone?

Accepted Answer

Bank Gaborone is a commercial bank operating in Botswana and a wholly-owned subsidiary of Capricorn Investment Holdings (Botswana) Limited, which is part of the Capricorn Group listed on the Namibian Stock Exchange. The bank provides comprehensive retail and commercial banking services across Botswana.

Established to create a bank for Batswana, Bank Gaborone has grown from a single branch operation to a network of 12 branches and 25 ATMs serving communities throughout the country. The bank employs over 343 permanent staff members and operates approximately 1,100 point-of-sale devices nationwide.

Question 2

When was Bank Gaborone founded?

Accepted Answer

Bank Gaborone was founded in 2006 when the Bank of Botswana issued a banking license to Bank Gaborone Limited on February 1, 2006. The bank commenced full retail banking operations in September 2006 with its first branch located on Pilane Road in Gaborone.

The bank was originally established by Capricorn Investment Holdings (CIH) as part of the group's cross-border expansion programme into Botswana. After evaluating the business climate and risk profile of various SADC member countries, CIH determined that Botswana was the most appropriate country for expansion and applied for a banking license in December 2004, receiving approval in May 2005.

Question 3

Where is Bank Gaborone headquartered?

Accepted Answer

Bank Gaborone is headquartered in Gaborone, the capital city of Botswana. The main branch is located at The Mall in Gaborone.

As a member of the Capricorn Group, Bank Gaborone maintains strong operational ties with its parent company's headquarters in Windhoek, Namibia, while maintaining full autonomy as a Botswana-registered financial institution.

Question 4

Where does Bank Gaborone operate?

Accepted Answer

Bank Gaborone operates throughout Botswana with a network of 12 branches strategically located across the country. Major branch locations include multiple branches in Gaborone (including Main Mall, Game City Mall, Airport Junction Mall, and the CBD), as well as branches in key towns such as Francistown, Maun, Palapye, Molepolole, Mahalapye, Kasane, Kang, and Ghanzi.

The bank has demonstrated commitment to financial inclusion by expanding into underserved areas. Notably, Bank Gaborone is the only bank operating in Kang village in Kgalagadi North. The bank's network also includes 25 ATMs positioned throughout these communities to enhance accessibility.

Question 5

What services does Bank Gaborone offer?

Accepted Answer

Bank Gaborone offers a comprehensive range of banking services for individuals, SMEs, and corporate clients. Personal banking services include transactional accounts (Wiz, Fuze, Easy Transact, Cheque, and Selekt accounts), savings and investment products (SureSave, Ipeele Savings, Fixed Deposit, Notice Deposit), and various loan products including salary advances, unsecured personal loans, vehicle and asset finance, and home loans.

The bank provides robust digital banking services through e-Pula internet banking, Tobetsa mobile banking app, SMS alerts, and EasyWallet. Bank Gaborone was the first in Botswana to introduce Card-2-Card instant payment services, allowing customers to send money directly to Visa debit or credit cards using only the card number. The bank also offers Easy-2-Pay, which provides point-of-sale functionality through mobile phones.

Business and corporate clients have access to SME banking, wholesale banking, treasury services, commercial loans, overdraft facilities, foreign exchange services (including forward exchange contracts, spot transactions, and letters of credit), and bonds and guarantees. Additionally, Bank Gaborone offers bancassurance products through its sister company, BG Insurance Agency, including funeral policies and various insurance coverage options.

Question 6

What makes Bank Gaborone unique?

Accepted Answer

Bank Gaborone distinguishes itself through its customer-centric philosophy encapsulated in the phrase "we don't bank money, we bank people." This principle guides the bank's approach to building and nurturing long-term customer relationships rather than focusing solely on transactions.

The bank has pioneered several innovative payment solutions in Botswana, including being the first to introduce Card-2-Card instant payment services and the Easy-2-Pay mobile point-of-sale solution. These innovations demonstrate the bank's commitment to making banking more accessible and convenient for Batswana.

As part of the Capricorn Group's "Capricorn Way" culture, Bank Gaborone operates with core values of being Inspired, Open, and Dedicated, positioning itself as a connector of positive change in the communities it serves. The bank actively participates in corporate social responsibility initiatives, including financial literacy programmes and support for youth development, reinforcing its commitment to being a good corporate citizen beyond purely commercial activities.

Question 7

What type of financial institution is Bank Gaborone?

Accepted Answer

Bank Gaborone is a commercial bank licensed and regulated by the Bank of Botswana (license number BA/95/010). As a commercial bank, it provides a full spectrum of retail and commercial banking services to individuals, small and medium enterprises, and corporate clients.

The bank operates as a universal banking institution, offering transactional banking, lending, savings and investment products, foreign exchange services, and insurance products through bancassurance arrangements. This comprehensive service offering allows Bank Gaborone to serve as a one-stop financial services provider for customers across different market segments in Botswana.

Bank Gaborone

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About Bank Gaborone in Botswana