Question 1

What is Oriental Bank?

Accepted Answer

Oriental Bank is a commercial bank in Cambodia that positions itself at the forefront of the country's digital banking transformation. Founded with a digital-first approach, the bank operates under a hybrid business model combining 60% digital and 40% conventional banking services. This strategy allows Oriental Bank to serve both tech-savvy consumers seeking innovative digital solutions and customers who prefer traditional brick-and-mortar banking experiences.

The bank is licensed and regulated by the National Bank of Cambodia and focuses on leveraging cutting-edge technology to deliver seamless financial services to individuals and businesses across the Kingdom of Cambodia.

Question 2

When was Oriental Bank founded?

Accepted Answer

Oriental Bank was founded in 2021 by Datuk Phan Ying Tong, a seasoned banker with over 40 years of regional banking experience, including 20 years specifically in Cambodia. The bank received its approval-in-principle from the National Bank of Cambodia on December 9, 2020.

The banking operation license was officially granted by the National Bank of Cambodia in January 2022, and was formally presented to the bank on February 28, 2022, by H.E. Dr. Chea Chanto, Governor of the National Bank of Cambodia. Oriental Bank officially commenced operations in early 2022.

The bank was established by a dynamic group of entrepreneurial shareholders with diverse backgrounds in banking, finance, retail, and manufacturing who recognized the rapid digitalization of Cambodia's financial services sector and the disruptive potential of fintech.

Question 3

Where is Oriental Bank headquartered?

Accepted Answer

Oriental Bank's head office is located in Phnom Penh, Cambodia, specifically at Building No. 101, Preah Norodom Boulevard, Corner Samdach Pan Avenue (214), Sangkat Boeng Reang, Khan Doun Penh, Phnom Penh, Kingdom of Cambodia.

The head office building also houses the bank's main branch on the ground floor, providing both administrative functions and customer-facing banking services at the same location.

Question 4

Where does Oriental Bank operate?

Accepted Answer

Oriental Bank operates primarily in Phnom Penh, Cambodia, with multiple branch locations throughout the capital city. The bank has established local branches in strategic areas including Khan Saensokh (Sangkat Phnom Penh Thmei) and Khan Chbar Ampov (Sangkat Preaek Pra) at the Euro Park development.

As a relatively new institution, Oriental Bank is focused on expanding its footprint within Phnom Penh and other key urban centers across Cambodia. The bank's digital-first strategy enables it to serve customers nationwide through its mobile and internet banking platforms, reducing the need for extensive physical branch networks.

Question 5

What services does Oriental Bank offer?

Accepted Answer

Oriental Bank provides a comprehensive range of banking services for both personal and corporate customers:

Personal Banking Services:
• Savings and current accounts, including Express Accounts with eKYC (electronic Know Your Customer) onboarding
• Fixed deposits in KHR and USD currencies
• Fund transfers between own accounts, same-bank transfers, and inter-bank transfers
• QR code payment systems (static and dynamic) for both receiving and making payments
• Mobile phone top-up services
• Joint account management with approval features
• Loan applications through digital channels

Corporate Banking Services:
• Corporate mobile banking (Oriental MCorp) and internet banking (Oriental ICorp)
• Multi-level approval processes with up to three levels of approval and five authorizers per level
• Consolidated statements from multiple accounts
• Bulk payment approvals
• QR code generation for expedited payments

Digital Banking:
• Oriental Mobile app with advanced features including biometric authentication
• Internet banking platform
• ATM services with card issuing capabilities
• API connections to third-party services for instant payments
• Payment gateway services for e-commerce transactions

Question 6

What makes Oriental Bank unique?

Accepted Answer

Oriental Bank distinguishes itself through several key characteristics:

Digital-First Foundation: As Cambodia's newest commercial bank established in 2021, Oriental Bank has no legacy technology burden. The bank was built from the ground up with state-of-the-art technology, including partnerships with global fintech providers BPC and Hi Sun FinTech Global Limited (HSG) for its core banking system.

Hybrid Banking Model: The bank's 60% digital, 40% conventional approach strategically captures both digitally-savvy consumers and traditional banking customers, providing flexibility and choice in how customers interact with their finances.

Advanced Corporate Banking: Oriental Bank offers sophisticated corporate banking solutions with multi-level approval processes that enable remote authorization, eliminating the need for physical cheque signing and streamlining business operations.

Rapid Innovation: The bank has quickly launched multiple digital products, including Oriental Mobile, Oriental MCorp, and Oriental ICorp, demonstrating an agile approach to meeting evolving customer needs.

Experienced Leadership: Founded and led by Datuk Phan Ying Tong, who holds an MBA from the University of London and has extensive regional banking experience, Oriental Bank combines international expertise with deep local market understanding.

Question 7

What type of financial institution is Oriental Bank?

Accepted Answer

Oriental Bank is a commercial bank licensed by the National Bank of Cambodia. In Cambodia's banking system, commercial banks are financial institutions authorized to accept deposits from the public and provide a full range of banking services including lending, deposit-taking, payment services, and other financial products to both retail and corporate customers.

As a commercial bank, Oriental Bank operates under the regulatory framework established by the National Bank of Cambodia and is subject to banking supervision and compliance requirements applicable to all commercial banks in the Kingdom of Cambodia. The bank serves both individual consumers and business customers, offering universal banking services across multiple channels.

Oriental Bank

in Cambodia 🇰🇭

Crypto-Friendliness

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About Oriental Bank in Cambodia