Question 1

What is First Capital Bank?

Accepted Answer

First Capital Bank is a full-service commercial bank in Zambia that offers comprehensive financial products and services to retail, small-to-medium business, corporate, and institutional market segments. The bank is a subsidiary of FMBCapital Holdings Plc, a Mauritius-based financial services holding company with operations across five Southern African countries. With seven branches and one agency serving over 10,500 clients through a team of approximately 189 employees, First Capital Bank has established itself as a trusted financial institution in the Zambian market.

Question 2

When was First Capital Bank founded?

Accepted Answer

First Capital Bank commenced banking operations in June 2010 under its original name, International Commercial Bank Zambia Limited. In July 2013, the bank was acquired by a group of investors led by FMBCapital Group and rebranded as First Capital Bank. This acquisition was part of FMBCapital's regional expansion strategy, which involved purchasing the ICB Banking Group's businesses in Malawi, Zambia, and Mozambique.

The transformation under new ownership marked a significant turning point, establishing the bank's ambition to become a trusted and respected financial institution empowering growth across the Southern African region.

Question 3

Where is First Capital Bank headquartered?

Accepted Answer

The bank's headquarters are located at First Capital House, Stand No. 30078, at the corner of Chilubi Road and Church Road, in the Fairview Area of Lusaka, Zambia's capital city. The headquarters also house the main branch, serving as the central hub for the bank's operations throughout the country.

Question 4

Where does First Capital Bank operate?

Accepted Answer

First Capital Bank operates primarily in Zambia with a strategic focus on major urban and commercial centers. The bank maintains seven branches across key cities: six branches in Lusaka (including Cairo Road, Kamwala, Industrial Area, Makeni, and the main branch) and two on the Copperbelt in Ndola and Kitwe.

The bank also operates one agency in Chinika, located in the Heavy Industrial Area. Additionally, First Capital Bank has been actively expanding its ATM network, including a strategic location at Kenneth Kaunda International Airport to increase accessibility for clients.

Question 5

What services does First Capital Bank offer?

Accepted Answer

First Capital Bank provides a comprehensive portfolio of banking services including:

Retail Banking: Premier Banking services, personal accounts, savings products, transactional accounts, debit cards, and insurance products through partnerships.

Commercial Banking: Business loans, working capital financing, treasury services, foreign exchange, transactional products, and trade finance solutions.

Corporate & Institutional Banking: Lending products, cash management, investment products, and specialized corporate services.

Digital Services: The bank offers online banking platforms, mobile banking applications, and an expanding ATM network for convenient 24/7 access to banking services.

The bank emphasizes cross-border banking capabilities, leveraging FMBCapital Group's regional presence to facilitate seamless trade finance across the SADC region.

Question 6

What makes First Capital Bank unique?

Accepted Answer

First Capital Bank distinguishes itself through several key strengths. The bank maintains consistently strong liquidity ratios above 50% and holds an A+ long-term credit rating and A1 short-term credit rating from Global Credit Rating Co., South Africa, demonstrating exceptional financial security.

As part of a regional banking group with operations in five SADC countries (Botswana, Malawi, Mozambique, Zambia, and Zimbabwe), the bank is uniquely positioned to offer cross-border trade finance solutions. The bank's innovation focus includes leveraging partnerships and technology to introduce products and services designed to make banking more convenient, affordable, and inclusive for Zambians.

Question 7

What type of financial institution is First Capital Bank?

Accepted Answer

First Capital Bank is a registered commercial bank operating under the supervision of the Bank of Zambia, the national banking regulator. As a universal bank, it serves all sectors of the Zambian market through retail, commercial, corporate, and institutional banking divisions.

The bank is a member of the Deposit Protection Scheme and adheres to strict corporate governance standards. FMBCapital Holdings Plc maintains a 49% shareholding in First Capital Bank Zambia Limited, with the remaining 51% held by local shareholders, making it a majority Zambian-owned institution with strong regional backing.

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About First Capital Bank in Zambia