Question 1

What is The Capricornian?

Accepted Answer

The Capricornian is a member-owned credit union based in Rockhampton, Queensland, serving the Central Queensland community. With approximately $419 million in assets and a network of eight branches, The Capricornian plays a vital role in the financial wellbeing of the region.

The credit union has been supporting people living in Central Queensland for over 60 years, maintaining a strong focus on customer needs, competitive banking products and services, community investment, and personalised service. The Capricornian is proud to be connected to the surrounding Central Queensland communities it serves.

Question 2

When was The Capricornian founded?

Accepted Answer

The Capricornian traces its roots back to 1959 with the establishment of Park Avenue Community Credit Union. The modern institution was formed in 1981 through the merger of North Rockhampton Credit Union and Park Avenue Community Credit Union, creating The Credit Union of Capricornia.

The credit union underwent several name changes reflecting its growth: it became Capricornia Credit Union in 1983, then merged with Rockhampton Credit Union Limited in 1985 to form Capricornia Rockhampton Credit Union. In 2009, the institution adopted its current name, The Capricornian, reflecting a fresh, modern brand identity.

Question 3

Where is The Capricornian headquartered?

Accepted Answer

The Capricornian is headquartered in Rockhampton, Queensland, the primary city in the Capricornia region. Rockhampton serves as the commercial and administrative centre of Central Queensland.

The credit union's headquarters coordinates operations for its eight-branch network throughout the Central Queensland region, providing support services, strategy, and governance functions.

Question 4

Where does The Capricornian operate?

Accepted Answer

The Capricornian operates throughout Central Queensland, with eight branches serving communities across the region. The credit union's operations are concentrated in the Capricornia area, maintaining a strong local presence in communities throughout this part of Queensland.

The institution's focus remains on the Central Queensland region, where it has deep roots and strong community connections built over more than six decades of operation.

Question 5

What services does The Capricornian offer?

Accepted Answer

The Capricornian provides comprehensive banking products and services including:

Accounts: Transaction accounts and savings accounts for everyday banking needs.

Lending Products: Home loans, personal loans, and credit facilities designed to help members achieve their financial goals.

Savings and Investment: Term deposits and investment accounts offering competitive rates.

Insurance: General insurance products to protect members' assets and provide financial security.

Digital Banking: Modern online banking (My Viewpoint 3) and mobile banking app (Cap App 2) featuring clean, user-friendly interfaces with fresh colour schemes and enhanced functionality. The platforms underwent a significant digital transformation in 2023, replacing systems that had been in place for nearly eight years.

Content Management: Advanced capabilities allowing The Capricornian to easily modify digital content, customise login/logout screens, and provide spotlights for new products through an integrated content management system.

Question 6

What makes The Capricornian unique?

Accepted Answer

The Capricornian distinguishes itself through its deep connection to Central Queensland communities, having served the region since 1959. The credit union's member-owned structure ensures that profits are reinvested to provide social and economic benefits to Queensland society rather than being distributed to external shareholders.

In 2023, The Capricornian completed a major digital banking and brand transformation in partnership with Ultradata, upgrading to cutting-edge platforms including Ultracs 5.1, My Viewpoint 3 online banking, and the Ultracs App 2. This transformation positioned the credit union to meet changing member demands with fresh, clean, easy-to-use platforms that cater to both tech-savvy younger generations and traditional banking users.

The credit union's approach to digital transformation emphasises education and support, ensuring all members—regardless of age or technical comfort level—can benefit from enhanced digital services. The Capricornian prepared staff extensively before launch so they could assist members with questions, ensuring a smooth transition.

As a responsible and caring financial institution, The Capricornian maintains its commitment to personalised service while embracing innovation, creating a seamless banking experience for diverse member needs.

Question 7

What type of financial institution is The Capricornian?

Accepted Answer

The Capricornian is a credit union operating in Australia as an Authorised Deposit-taking Institution (ADI) regulated by the Australian Prudential Regulation Authority (APRA). As a member-owned financial institution, it operates under the mutual banking model.

The credit union is structured so that members are also owners, with governance focused on serving member interests rather than generating profits for external shareholders. This mutual ownership structure aligns with the cooperative principles that define the credit union movement in Australia.

The Capricornian is also a member of the Customer Owned Banking Association, representing the interests of mutual banks, credit unions, and building societies across Australia.

The Capricornian

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About The Capricornian in Australia

The Capric­ornian