Question 1

What is SHB Bank?

Accepted Answer

SHB Bank, officially known as Saigon-Hanoi Commercial Joint Stock Bank, is one of Vietnam's leading commercial joint stock banks. As of 2024, SHB ranks among the Top 5 largest private joint stock commercial banks in Vietnam with total assets exceeding VND 747 trillion (approximately USD 31 billion).

The bank serves over 5 million individual and corporate customers through a network of 587 transaction points across Vietnam and abroad. SHB maintains correspondent banking relationships with 500 institutions across all continents and is recognized as one of the 10 most influential credit institutions in Vietnam's banking system.

Question 2

When was SHB Bank founded?

Accepted Answer

SHB Bank was established on November 13, 1993, under Decision No. 214/QĐ-NH5, making it one of the pioneering commercial banks in Vietnam's financial reform era. The bank was officially listed on the Vietnam stock market in 2009, marking a significant milestone in its development.

Over more than three decades, SHB has evolved from a modest financial institution into one of Vietnam's most prominent banks. A pivotal moment in its growth came in 2015 when SHB successfully acquired Hanoi Housing Bank (Habubank), significantly expanding its scale and market presence.

Question 3

Where is SHB Bank headquartered?

Accepted Answer

SHB Bank is headquartered at No. 77 Tran Hung Dao Street, Tran Hung Dao Ward, Hoan Kiem District, Hanoi, Vietnam. The choice of Hanoi as its headquarters reflects the bank's northern roots and strategic positioning in Vietnam's capital city.

The bank's name itself—Saigon-Hanoi—symbolizes its commitment to connecting Vietnam's two largest cities and economic centers, representing a bridge between the north and south of the country.

Question 4

Where does SHB Bank operate?

Accepted Answer

SHB Bank operates across all regions of Vietnam through its extensive network of 587 transaction points as of 2024. The bank has established a strong presence in major urban centers including Hanoi, Ho Chi Minh City, Da Nang, and other provincial capitals.

Beyond domestic operations, SHB has expanded internationally with branches in Laos and Cambodia, serving Vietnamese businesses and individuals in these neighboring countries. The bank also maintains correspondent banking relationships with 500 financial institutions globally, enabling international transactions and trade finance services across all continents.

Question 5

What services does SHB Bank offer?

Accepted Answer

SHB Bank provides comprehensive banking services for both individual and corporate customers. For retail customers, services include personal loans (home mortgages, education loans, car loans), savings accounts, payment cards, online savings, and wealth management products.

For corporate clients, SHB offers working capital loans, trade finance, cash management solutions, foreign exchange services, and specialized packages for small business owners. The bank has developed innovative solutions such as SLINK (virtual account service for corporate cash management) and ACAS (Automatic Credit Approval System for instant credit decisions).

Digital services are central to SHB's offering, with the SHB SAHA mobile app providing nearly 40 integrated features including instant transfers, QR payments, bill payments, virtual card issuance, 24/7 overdraft loans, mobile top-ups, and online account opening. Over 98% of customer transactions are now conducted through digital channels.

Question 6

What makes SHB Bank unique?

Accepted Answer

SHB Bank distinguishes itself through its "Serving from the Heart" philosophy and customer-centric approach, emphasizing trust and meaningful relationships over purely transactional banking. The bank has achieved industry-leading efficiency metrics, including a cost-to-income ratio of 24.5%—among the lowest in Vietnam's banking sector.

SHB's digital transformation stands out with fully in-house developed products like ACAS, which enables credit approval in just 1-5 minutes, and SLINK for automated cash flow management. The bank has been recognized as the "Bank with the Most Outstanding Innovative Products and Services" and the "Best Payment Solution Initiative in Vietnam."

With a return on equity (ROE) of 21.4% and pre-tax profit exceeding VND 11.5 trillion in 2024, SHB demonstrates exceptional profitability. The bank has also earned recognition by ranking 137th in the Fortune Southeast Asia 500 list and is consistently among the top 5 banks contributing to Vietnam's national budget.

Question 7

What type of financial institution is SHB Bank?

Accepted Answer

SHB Bank is a Ngân hàng thương mại cổ phần (Commercial Joint Stock Bank), which is a privately-owned commercial bank operating under Vietnam's banking regulations. This institutional structure allows SHB to raise capital through equity markets while providing universal banking services.

As a commercial joint stock bank, SHB combines retail banking, corporate banking, and investment services under one roof. The bank operates in accordance with Basel II and Basel III international standards, maintaining a capital adequacy ratio (CAR) above 12% and adhering to State Bank of Vietnam (SBV) prudential requirements.

SHB functions as a universal bank serving multiple customer segments—from individual savers and borrowers to small businesses, large corporations, and public sector institutions including hospitals, schools, and government agencies throughout Vietnam.

SHB Bank

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About SHB Bank in Vietnam