Question 1

What is Kapitalbank?

Accepted Answer

Kapitalbank is one of the first and largest private commercial banks in Uzbekistan, offering comprehensive retail and corporate banking services. The bank has established itself as a market leader in digital banking innovation and ATM infrastructure, operating over 3,000 ATMs across the country (approximately 30% of the total nationwide). Kapitalbank serves millions of customers through its extensive network of branches, banking service centers, mini-banks, and offices throughout Uzbekistan, with a strong focus on both traditional and digital banking solutions.

Question 2

When was Kapitalbank founded?

Accepted Answer

Kapitalbank was founded in April 2001 and began operations under a license from the Central Bank of the Republic of Uzbekistan (License No. 29, reissued December 29, 2014). The bank's history includes a significant merger in 2004 with JSCB "Aviabank" (Tashkent), after which it was re-registered as a joint-stock commercial bank. In December 2008, the bank registered its charter in a new version with the full name Open Joint-Stock Commercial Bank "Kapitalbank." In October 2010, the foreign investor SPRL East West Invest (Belgium) entered as a shareholder, bringing international capital and expertise to the institution.

Question 3

Where is Kapitalbank headquartered?

Accepted Answer

Kapitalbank is headquartered in Tashkent, Uzbekistan. The bank's main office is located at Sayilgoh Street 7, Yunusabad district, Tashkent 100047. This location serves as the central hub for the bank's nationwide operations and management.

Question 4

Where does Kapitalbank operate?

Accepted Answer

Kapitalbank operates throughout all regions of Uzbekistan with one of the most extensive banking networks in the country. The bank has established branches and banking service centers in major cities including Tashkent, Samarqand, Bukhara, Andijan, Namangan, Fergana, Karshi, Urgench, Navoiy, Nukus (Republic of Karakalpakstan), and numerous other cities and districts. The bank has strategically expanded to both urban commercial centers and rural areas, operating through various formats including full-service branches, banking service centers (BSCs), banking service offices (BSOs), mini-banks, and innovative 24-hour SmartOffice self-service zones.

Question 5

What services does Kapitalbank offer?

Accepted Answer

Kapitalbank offers a full spectrum of banking services including retail banking, corporate banking, payment cards (Visa, MasterCard, UnionPay, UZCARD, and HUMO), deposit accounts, consumer and business loans, currency exchange operations, securities services, and international money transfer services (Western Union, Contact, Unistream). The bank provides treasury transactions, trade financing, and correspondent banking relationships with international financial institutions.

Digital services are a cornerstone of Kapitalbank's offerings. The bank operates the "Apelsin" mobile banking platform and launched a separate digital bank subsidiary called Bank Apelsin in 2021, which has grown to serve over 3 million users. Customers can access comprehensive online banking through the Kapitalbank mobile application and website, including remote account opening, digital loan applications, SMS notifications, and bill payment services. The bank's "Digital Bank" branch format leverages the Apelsin application for seamless digital customer experiences. The extensive ATM network and SmartOffice zones provide 24/7 self-service capabilities.

Question 6

What makes Kapitalbank unique?

Accepted Answer

Kapitalbank distinguishes itself as a pioneer in digital banking innovation in Uzbekistan, being among the first to launch comprehensive mobile banking solutions and establishing a subsidiary digital-only bank (Bank Apelsin). The bank has received numerous industry awards including being named Leader of Visa Awards, Best Commercial Bank in the Stock Market 2007, and recognition from Western Union as Best Agent 2006 among CIS and Eastern European partners.

The bank's extensive infrastructure sets it apart, with the largest ATM network in Uzbekistan and innovative service formats including SmartOffice self-service zones and specialized banking service points. Kapitalbank was also a pioneer in introducing contactless payment solutions and multi-brand ATMs that accept HUMO, UZCARD, Visa, UnionPay, and MasterCard cards through a single terminal.

Kapitalbank has established strong international partnerships including financing agreements with the Islamic Corporation for the Development of Private Sector (ICD) and correspondent relationships with major global banks. The bank has successfully balanced traditional banking with cutting-edge digital innovation, making it one of the most technologically advanced banks in Uzbekistan.

Question 7

What type of financial institution is Kapitalbank?

Accepted Answer

Kapitalbank is a private joint-stock commercial bank (Aksiyadorlik Tijorat Banki) operating under the regulatory framework of the Central Bank of the Republic of Uzbekistan. As a universal bank, it provides comprehensive retail, corporate, and commercial banking services. The bank holds both a general banking license and a license for conducting foreign currency operations (General License No. 64 dated August 29, 2014), enabling it to offer a full range of domestic and international banking services to individual and corporate clients throughout Uzbekistan.

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About Kapitalbank in Uzbekistan