Question 1

What is CIMB Bank?

Accepted Answer

CIMB Bank is a commercial bank operating in Cambodia as a fully owned subsidiary of CIMB Group Holdings Berhad, one of Southeast Asia's leading universal banking groups headquartered in Kuala Lumpur, Malaysia. The bank focuses on providing comprehensive banking services to both retail and corporate customers across Cambodia.

As of 2023, CIMB Bank operates 14 branches throughout the country and serves over 35,000 corporate and individual customers. The bank is part of CIMB Group's regional ASEAN banking network, which includes operations in Malaysia, Indonesia, Singapore, Thailand, Vietnam, and the Philippines.

Question 2

When was CIMB Bank founded?

Accepted Answer

CIMB Bank PLC was established in Cambodia on November 19, 2010, with the opening of its first commercial banking branch in the heart of Phnom Penh, which also serves as its headquarters. The bank's establishment was part of CIMB Group's strategic expansion across Southeast Asia to become a leading focused ASEAN bank.

The entry into Cambodia allowed CIMB Group to strengthen its regional presence and leverage the country's growing economy and favorable market conditions. Since its founding, the bank has grown from a single branch with approximately 90 staff and 3,100 customers in 2011 to a multi-branch operation serving tens of thousands of customers by 2023.

Question 3

Where is CIMB Bank headquartered?

Accepted Answer

CIMB Bank PLC is headquartered in Phnom Penh, Cambodia, at the location of its first branch established in 2010. The headquarters serves as both the administrative center and a full-service banking branch in Cambodia's capital city.

Question 4

Where does CIMB Bank operate?

Accepted Answer

CIMB Bank operates across five major cities in Cambodia: Phnom Penh, Siem Reap, Preah Sihanouk (Sihanoukville), Battambang, and Kampong Cham. The bank maintains 14 branches throughout these cities, supported by a network of 40 ATMs, 11 cash deposit machines, and 10 cheque deposit machines as of 2023.

This geographic distribution allows CIMB Bank to serve customers in Cambodia's most economically active regions, from the capital to major tourist destinations and commercial centers.

Question 5

What services does CIMB Bank offer?

Accepted Answer

CIMB Bank offers a comprehensive range of banking products and services across four main business segments: consumer banking, commercial banking, corporate and transaction banking, and financial institution services.

Consumer banking services include savings accounts, loans, and credit facilities for individual customers. Commercial banking caters to small and medium-sized enterprises (SMEs) and mid-size companies with loan and deposit products along with transactional services. Corporate banking provides wholesale banking services, treasury solutions, and cross-border financing through CIMB Group's extensive ASEAN network.

Digital banking services are a key focus, with CIMB Mobile banking application and Internet Banking platforms providing customers with convenient, secure online banking capabilities. The bank was among the first commercial banks in Cambodia to offer a full digital banking platform for both corporate and retail customers.

Question 6

What makes CIMB Bank unique?

Accepted Answer

CIMB Bank distinguishes itself through several key characteristics. First, the bank maintains an exceptional asset quality record with one of the lowest impaired loan ratios in Cambodia's banking sector—reporting just 0.75% in 2022 compared to the industry average of 3.2%, and an even more impressive 0.15% in 2020.

Second, the bank leverages its parent company's regional ASEAN network to provide cross-border banking services and regional referrals, enabling customers to access banking services and business opportunities across multiple Southeast Asian countries. This regional connectivity is particularly valuable for businesses engaged in international trade.

Third, CIMB Bank demonstrates strong commitment to digital innovation. The bank launched the CIMB Mobile banking application to provide a modern, mobile-friendly platform alongside its existing Internet Banking services.

Finally, the bank has formed strategic partnerships to enhance customer value, including an official partnership with the Credit Guarantee Corporation of Cambodia (CGCC), which provides financing options for business entities through its Credit Guarantee Scheme without requiring collateral.

Question 7

What type of financial institution is CIMB Bank?

Accepted Answer

CIMB Bank PLC is a commercial bank (Plc.) licensed and regulated by the National Bank of Cambodia (NBC). As a commercial bank, it is authorized to provide a full range of deposit-taking and lending services to both retail and corporate customers.

The bank operates as one of approximately 59 commercial banks in Cambodia's banking system as of 2022. It follows all applicable regulations set by the NBC, including comprehensive Anti-Money Laundering and Combating Financing of Terrorism (AML/CFT) requirements, and maintains prudential ratios for capital adequacy, liquidity, and reserve requirements in accordance with Cambodian banking regulations.

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About CIMB Bank in Cambodia