Question 1

What is Capitron Bank?

Accepted Answer

Capitron Bank is a 100% Mongolian-owned commercial bank that has been operating in Mongolia's banking and financial services market since 2001. As one of the country's established financial institutions, the bank serves both retail and corporate clients with a comprehensive range of banking products and services.

With approximately 45 branch units and around 500 employees, Capitron Bank has positioned itself as a modern, technology-focused institution. The bank operates primarily in economically significant regions across Mongolia, delivering full-spectrum commercial banking services to meet customer needs.

Question 2

When was Capitron Bank founded?

Accepted Answer

Capitron Bank was founded on November 16, 2001. The bank was established with the strategic vision of introducing modern information technology to banking services in Mongolia, which was relatively innovative for the country at that time.

Over its more than two decades of operation, the bank has evolved from a startup institution into a sound financial organization. It has pioneered several banking innovations in Mongolia, being the first commercial bank to introduce escrow accounts, overdraft accounts, internet banking services, leasing, mortgage loans, and SMS banking services to the Mongolian market.

Question 3

Where is Capitron Bank headquartered?

Accepted Answer

Capitron Bank's headquarters is located in Ulaanbaatar, Mongolia. The specific address is the Capitron Bank Building at Usnii gudamj-4 street in Sukhbaatar district, Ulaanbaatar, 14253.

The bank's head office serves as the central hub for its operations throughout Mongolia and houses its main administrative and management functions.

Question 4

Where does Capitron Bank operate?

Accepted Answer

Capitron Bank operates throughout Mongolia with a network of approximately 45 branch units strategically located in economically important regions. The bank has established a presence in key areas including the capital city Ulaanbaatar, as well as in Darkhan-Uul, Selenge, Orkhon, Dornogobi, Umnugobi, Bayan-Ulgii, Zamyn-Uud, and Khovd provinces.

This distribution network allows the bank to serve customers in major urban centers like Darkhan and Erdenet cities, as well as in regions with significant economic development potential. The bank's strategic positioning in these areas enables it to support both individual customers and businesses across diverse sectors of the Mongolian economy.

Question 5

What services does Capitron Bank offer?

Accepted Answer

Capitron Bank provides a comprehensive suite of commercial banking services to both retail and corporate customers. Retail banking services include checking and savings accounts, personal loans, consumer lending, debit and credit cards, and safe deposit facilities.

The bank offers lending products such as deposit-backed loans, short-term online loans, mortgage loans, overdraft facilities, and consumer credit. For corporate clients, Capitron Bank provides business loans, SME development financing, leasing services, escrow accounts, and foreign exchange services.

Digital banking services are a cornerstone of Capitron Bank's offering, featuring the Capitron Digital Bank mobile application available on both iOS and Android platforms. This app provides 24/7 access to banking services including account management, fund transfers (both domestic and international via SWIFT), loan applications and payments, card management, and bill payments. The bank also offers comprehensive internet banking services accessible from any internet-connected device, making banking convenient regardless of location.

Additional services include international money transfers through SWIFT, mobile phone banking services covering all four major mobile service providers in Mongolia, and various cashless payment solutions.

Question 6

What makes Capitron Bank unique?

Accepted Answer

Capitron Bank distinguishes itself as a pioneer of banking technology in Mongolia. The bank was the first in the country to introduce numerous innovative products and services including escrow accounts, overdraft accounts, internet banking, leasing, mortgage loans, and SMS banking.

The bank's name itself reflects its core identity—"Capitron" is a combination of the words "Capital" and "Electron," meaning "managing capital through information technology." This philosophy has guided the bank's development strategy throughout its history.

Capitron Bank has received recognition for its contributions to Mongolia's banking sector, including selection as one of the Top 100 Entities of Mongolia in 2002, ranking among the Top 5 Banks in 2009, and being named Best Spread Bank at the UBIBOR Contribution Contest organized by Thomson Reuters Agency and the Mongolian Financial Market Association in 2010. The bank emphasizes mutually beneficial cooperation with both national and international financial institutions and actively implements SME development projects initiated by international organizations and the Government of Mongolia.

Question 7

What type of financial institution is Capitron Bank?

Accepted Answer

Capitron Bank is a commercial bank (арилжааны банк in Mongolian), which is the standard designation for full-service banking institutions in Mongolia. As a commercial bank, it is licensed to provide a complete range of banking services to both retail customers and corporate clients.

The bank operates as a joint-stock company (JSC) with 100% Mongolian ownership, distinguishing it from some competitors that have foreign investment. This status as a fully domestically-owned commercial bank allows Capitron to focus on serving the Mongolian market while maintaining its independence and national character. The bank is a member of the Mongolian National Chamber of Commerce and Industry and the Mongolian Saving Insurance Corporation, and serves as a founding partner to key industry organizations including the Mongolian Bank Association, Credit Guarantee Fund, Credit Information Bureau, and Mongolian Hypothec Corporation.

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About Capitron Bank in Mongolia