Question 1

What is CreditWest Bank?

Accepted Answer

CreditWest Bank is the first Turkish bank in Ukraine, providing quality banking services to both Ukrainian and foreign customers. The bank operates with 100% Turkish capital and focuses on delivering international standards of banking services through professional management.

CreditWest Bank holds a uaAAA credit rating from the National Rating Agency "Rurik," representing the highest investment-grade creditworthiness.

Question 2

When was CreditWest Bank founded?

Accepted Answer

CreditWest Bank was registered as a credit institution by the National Bank of Ukraine in October 2006. The bank obtained its operating license from the NBU in February 2007 and opened its doors to the first customers in early March 2007.

The bank was established to bring Turkish banking expertise and international service standards to the Ukrainian market, creating a bridge for financial cooperation between Turkey and Ukraine.

Question 3

Where is CreditWest Bank headquartered?

Accepted Answer

CreditWest Bank is headquartered in Kyiv, Ukraine, at 4 Leontovycha Street (letters A, A1), 01054.

The bank's contact center can be reached at 0 800 501 800 (toll-free within Ukraine) for customer support.

Question 4

Where does CreditWest Bank operate?

Accepted Answer

CreditWest Bank operates primarily from its head office in Kyiv, serving customers throughout Ukraine.

While the bank currently maintains a concentrated operational model with its main office and four ATMs in Kyiv, it provides services to clients across Ukraine through modern digital banking platforms and remote service capabilities.

Question 5

What services does CreditWest Bank offer?

Accepted Answer

CreditWest Bank provides comprehensive banking services for both individuals and corporate clients. For retail customers, the bank offers deposit programs with favorable terms and competitive interest rates, package banking services with payment cards, current accounts, money transfers, safe deposit boxes, insurance services, and other personal banking products.

For corporate clients, CreditWest Bank provides settlement and cash management services, deposit programs, business lending, insurance services, foreign exchange operations, corporate payment cards, and other business banking solutions. The bank offers the Client-Bank system for corporate customers, enabling 24/7 connectivity between clients and the bank for efficient financial management.

In September 2025, CreditWest Bank launched internet banking for retail customers, expanding its digital service offerings. The bank is a member of the Deposit Guarantee Fund for Individuals (Certificate No. 187 dated August 20, 2025) and participates in international payment system MasterCard International and the national payment system PROSTIR.

Question 6

What makes CreditWest Bank unique?

Accepted Answer

CreditWest Bank is distinguished as the first Turkish bank in Ukraine, bringing a unique perspective and Turkish banking expertise to the Ukrainian financial market. The bank is 100% owned by Altinbas Holding INC., one of Turkey's main investment and business groups operating across multiple sectors since 1983.

The bank holds strong credit ratings, including a uaAAA rating from National Rating Agency "Rurik" (investment category with "In Development" outlook), uaAA+ rating from IBI-Rating (investment level with "In Development" outlook), and AA (Ukr) rating with positive outlook from international rating agency JCR Eurasia Rating. The bank's international ratings of BB- exceed Ukraine's sovereign rating.

CreditWest Bank's shareholders and Supervisory Board pay careful attention to the professionalism and experience of management, ensuring operations meet international banking service standards. The bank has developed a long-term development strategy focused on strengthening its market position and improving service quality.

Question 7

What type of financial institution is CreditWest Bank?

Accepted Answer

CreditWest Bank is a commercial bank (komertsiyny bank) with 100% foreign capital from Turkey. The bank operates as a universal banking institution providing services to both retail and corporate customers.

As a bank with Turkish ownership, CreditWest Bank operates under Ukrainian banking regulations while incorporating international banking standards and practices from its parent group, Altinbas Holding, allowing it to serve as a financial bridge between Turkish and Ukrainian business communities.

CreditWest Bank

in the Ukraine 🇺🇦

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About CreditWest Bank in the Ukraine