Question 1

What is Hoist Finance?

Accepted Answer

Hoist Finance is a Dutch branch of the Swedish financial institution Hoist Finance AB (publ), headquartered in Amsterdam, Netherlands. The branch specializes in debt restructuring services, acquiring and managing portfolios of non-performing loans (NPLs) from banks and financial institutions. As part of a pan-European financial group with over 25 years of experience, Hoist Finance operates as a regulated credit institution providing debt collection, loan portfolio acquisition, and sustainable repayment solutions across Europe, having supported over 150,000 customers in resolving their debts.

Question 2

When was Hoist Finance founded?

Accepted Answer

The Dutch branch was authorized by De Nederlandsche Bank (DNB) on January 1, 2021. The parent company, Hoist Finance AB (publ), was established in Sweden with over 25 years of history in the debt purchasing and collection industry. The company was successfully listed on Nasdaq Stockholm Mid-Cap in March 2015, reflecting its growth from a specialized debt collector into a comprehensive credit market company operating across multiple European jurisdictions.

Question 3

Where is Hoist Finance headquartered?

Accepted Answer

The Dutch branch is headquartered in Amsterdam, Netherlands. The parent institution, Hoist Finance AB (publ), is based in Stockholm, Sweden.

Question 4

Where does Hoist Finance operate?

Accepted Answer

The Dutch branch operates throughout the Netherlands, serving as part of Hoist Finance's broader European network. The parent company maintains operations across nine countries in Europe, organized into three regions: Western Europe, Mid-Europe, and Central Eastern Europe. This pan-European presence includes Sweden, the UK, Germany, France, Italy, Spain, Poland, Austria, Belgium, and the Netherlands, enabling comprehensive debt restructuring services across the continent.

Question 5

What services does Hoist Finance offer?

Accepted Answer

Hoist Finance specializes in non-performing loan (NPL) portfolio acquisition and debt restructuring services for banks and financial institutions. Core services include purchasing portfolios of unsecured consumer loans and SME debts, designing sustainable repayment plans, providing amicable debt collection services, and offering balance sheet optimization solutions to credit institutions.

For consumers and businesses in debt situations, the bank provides customized repayment arrangements, flexible payment plans (from single payments to recurring installments), debt restructuring plans, and financial rehabilitation support aimed at helping customers become debt-free and reintegrate into the financial ecosystem. The approach emphasizes putting the customer's specific situation at the center, offering solutions tailored to individual financial circumstances.

Customers can manage their accounts through multiple channels including telephone support, email communication, and an online customer portal where debtors can view account information, arrange payment plans, and track progress toward becoming debt-free.

Question 6

What makes Hoist Finance unique?

Accepted Answer

Hoist Finance distinguishes itself through its customer-centric approach, positioning itself as a partner helping people "get back on track financially" rather than a traditional aggressive debt collector. The company emphasizes amicable settlement methods, ethical debt collection practices, and putting customers "in control" of their repayment journey.

As a regulated credit market company supervised by the Swedish Financial Supervisory Authority (SFSA), it operates under the same regulatory standards as traditional banks, ensuring high consumer protection standards. The company's 25 years of data-driven portfolio valuation expertise, combined with its pan-European presence and flexible funding structure, enables it to serve as a strategic partner to major international banks while treating customers with dignity and offering realistic, sustainable solutions.

Customer testimonials highlight success stories, such as customers becoming debt-free within 12 months through manageable monthly installments matched to their financial situations.

Question 7

What type of financial institution is Hoist Finance?

Accepted Answer

Hoist Finance operates as an EEA branch of Hoist Finance AB (publ), a Swedish credit market company (kreditmarknadsbolag) that functions as a specialized bank focused on debt restructuring and non-performing loan management. The parent institution holds a banking license in Sweden and operates under European banking regulations, allowing it to passport services throughout the European Economic Area.

As a branch in the Netherlands, it is supervised by De Nederlandsche Bank (DNB) and operates under Swedish deposit protection through the Swedish National Debt Office (SNDO), which protects deposits up to 950,000 SEK per depositor. The institution represents a specialized segment of the banking sector focused on secondary credit markets rather than traditional retail or commercial banking.

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About Hoist Finance in the Netherlands