Question 1

What is Caisse Desjardins de l'Administration et des Services Publics?

Accepted Answer

Caisse Desjardins de l'Administration et des Services Publics is a specialized group credit union serving employees and retirees of the Quebec and federal public services, including government ministries, public agencies, Crown corporations, and related organizations. As part of the Desjardins Group, it is one of the unique caisses de groupes (group caisses) created specifically for public sector workers.

With a provincial reach and offices in Quebec City, Montreal, and Gatineau, the caisse serves approximately 85,000 members across Quebec and provides tailored financial services designed for public sector employees.

Question 2

When was Caisse Desjardins de l'Administration et des Services Publics founded?

Accepted Answer

The caisse was originally founded in 1939 as the Caisse populaire des employés civils provinciaux de Québec. It was created by and for provincial public service employees to provide accessible financial services to civil servants who were often underserved by traditional banks.

Over the decades, the caisse evolved and expanded its mandate. Key milestones include extending services to all Quebec civil servants in 1949, changing its name to Caisse populaire des fonctionnaires du Québec in 1964 to reflect its provincial scope, and merging with several other public sector caisses between 2000 and 2007 to create the current institution serving both provincial and federal public service employees.

Question 3

Where is Caisse Desjardins de l'Administration et des Services Publics headquartered?

Accepted Answer

The caisse is headquartered at 1035, rue De La Chevrotière in Quebec City, Quebec. This head office is located in the provincial capital, reflecting the caisse's strong roots in serving Quebec government employees.

Question 4

Where does Caisse Desjardins de l'Administration et des Services Publics operate?

Accepted Answer

The caisse has a unique provincial reach, operating four service centres across Quebec to serve members throughout the province:

Quebec City: The head office and a Bouvier service centre provide full services in the provincial capital.

Gatineau: A service centre serves federal and provincial public service employees in the Outaouais region, including those working for the Government of Canada.

Montreal: The Quartier International service centre serves members in Quebec's largest city.

All service centres operate by appointment, with evening appointments available on request. The caisse provides multilingual services in French, English, Spanish, Portuguese, Arabic, Wolof, Cantonese, and Mandarin-Chinese.

Question 5

What services does Caisse Desjardins de l'Administration et des Services Publics offer?

Accepted Answer

The caisse offers comprehensive financial services tailored to public sector employees:

Personal banking: Chequing and savings accounts, debit cards, credit cards, personal loans, mortgages, and lines of credit with specialized understanding of public sector compensation structures.

Retirement planning: Individualized retirement support, including target date calculations and expertise in public sector pension plans (RREGOP, federal plans, and others).

Business and group services: Financial services for unions, employee associations, and public sector organizations.

Wealth management: Investment products, registered savings plans (RRSPs, TFSAs), financial planning services, and group insurance solutions with exclusive rates for members.

Digital services: AccèsD online banking and mobile app available 24/7 for account management, bill payments, transfers, and remote cheque deposits.

The caisse provides specialized support for members in unique situations such as Phenix system transitions and labor disputes.

Question 6

What makes Caisse Desjardins de l'Administration et des Services Publics unique?

Accepted Answer

The caisse stands out as a specialized financial institution dedicated exclusively to public sector employees and retirees. Key distinctive features include:

Deep expertise: Staff possess advanced knowledge of collective agreements, pension plans, employment benefits, and public sector-specific issues affecting members' finances.

Tailored services: Products and advice designed specifically for the needs and realities of public service employees, including specialized retirement planning and support during employment transitions.

Exclusive benefits: Members receive group insurance rates and financial products designed for their sector, along with ristournes (dividends) based on their patronage.

Community commitment: The caisse maintains a Community Development Fund supporting member groups and demonstrates strong commitment to cooperative values and sustainable development through responsible investment strategies.

Provincial accessibility: With four strategically located service centres and multilingual capacity, the caisse serves French and English-speaking public servants throughout Quebec.

Question 7

What type of financial institution is Caisse Desjardins de l'Administration et des Services Publics?

Accepted Answer

Caisse Desjardins de l'Administration et des Services Publics is a Caisse de Groupe (group credit union), a specialized type of caisse populaire in Quebec. Group caisses were established by workers' associations, professionals, and employee groups to serve specific occupational communities.

The caisse operates under Quebec's Act respecting financial services cooperatives and is a member of the Fédération des caisses Desjardins du Québec. Unlike geographically-based caisses, group caisses like this one define membership by occupation or employer rather than residence, allowing for province-wide service to a specific professional community.

This cooperative structure gives members democratic control through elected boards and allows them to share in the caisse's success through ristournes.

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About Caisse Desjardins de l'Administration et des Services Publics in Canada

Caisse Desjardins de l'Admi­nistra­tion et des Services Publics