Question 1

What is Tengebai?

Accepted Answer

Tengebai is the consumer-facing brand of Credit Partnership TodayFinance Kazakhstan LLP, a microfinance organization operating in Kazakhstan. The institution provides online microcredit services to individuals across the country through its digital platform at tengebai.kz.

As a licensed microfinance organization, Tengebai offers short-term consumer loans ranging from 10,000 to 300,000 KZT for periods of 5 to 30 days. The organization operates under the regulatory supervision of the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market (ARDFM), which issued its microfinance license (№02.21.0032.М) on February 14, 2022.

Question 2

When was Tengebai founded?

Accepted Answer

Tengebai was established in August 2021, with the legal entity registered under the name "Microfinance Organization TodayFinance Kazakhstan" LLP. The organization received its official license to conduct microfinance activities in Kazakhstan on February 14, 2022.

The company is part of TodayFinance, an international financial technology group with operations in more than 10 countries across the CIS, Southeast Asia, and Latin America.

Question 3

Where is Tengebai headquartered?

Accepted Answer

Tengebai operates as a digital-first microfinance organization without physical branch locations. As an online-only service, the company does not maintain traditional offices for customer visits. The organization's headquarters are located in Kazakhstan, with operations managed remotely through digital channels.

Question 4

Where does Tengebai operate?

Accepted Answer

Tengebai operates throughout Kazakhstan, providing online microcredit services to residents in all regions and cities of the country. The digital nature of the platform allows customers from Almaty, Astana, Aktau, Petropavlovsk, Kokshetau, and all other populated areas to access services regardless of their physical location or registration address.

Question 5

What services does Tengebai offer?

Accepted Answer

Tengebai provides short-term microfinance services exclusively to individuals:

Online Microcredits: Loans ranging from 10,000 to 300,000 KZT with repayment periods of 5 to 30 days. Interest rates are calculated individually, ranging from 0.01% to 3% per day, with an annual effective rate (GESV) between 40% and 46%.

Digital Lending Platform: A fully online application and approval process accessible 24/7 through the website and mobile applications available on AppStore and Google Play. Applications are processed using automated scoring systems, with decisions typically rendered within 10-20 minutes.

Flexible Repayment Options: Borrowers can repay through multiple channels including bank cards (Visa, Mastercard), Kassa24 terminals, the PLUS24 mobile application, and online banking platforms. Partial and early repayment is permitted without penalties.

Credit History Building: The organization reports to credit bureaus, allowing borrowers with poor credit histories to improve their standing through timely repayments.

Question 6

What makes Tengebai unique?

Accepted Answer

Tengebai distinguishes itself through its lenient approval criteria and accessibility to underserved borrowers. The platform accepts applications from individuals with poor or limited credit histories, positioning itself as an inclusive lender with a reported approval rate exceeding 99%.

The company operates on three core values: Respect, Honesty, and Proactivity, emphasizing long-term relationships based on mutual trust. The digital platform requires minimal documentation—only a national ID (IIN) and an active bank account are necessary for application.

Tengebai's transparent pricing model discloses all fees and conditions upfront, with no hidden charges. The organization complies with Kazakhstan's microfinance legislation, which caps the annual effective interest rate at 56% for most microloans and limits penalties to 0.5% per day of the unfulfilled obligation.

Question 7

What type of financial institution is Tengebai?

Accepted Answer

Tengebai is a microfinance organization (МФО), specifically structured as a credit partnership operating under the legal framework for microfinance activities in Kazakhstan.

The institution is regulated under the Law of the Republic of Kazakhstan "On Microfinance Activities" and holds a license issued by ARDFM. As a microfinance organization, it is authorized to provide microcredits to individuals with or without collateral, subject to regulatory limits on loan amounts and interest rates.

Microfinance organizations in Kazakhstan are distinct from banks, as they do not accept deposits from the public and focus exclusively on providing small-value loans to individuals and small businesses who may lack access to traditional banking services.

Question 8

How does Tengebai ensure borrower protection?

Accepted Answer

Since January 2021, all microfinance organizations in Kazakhstan, including Tengebai, operate within ARDFM's regulatory framework, which establishes strict consumer protection measures.

The organization must verify borrower identity through electronic digital signatures, biometric identification via the National Bank's service, or two-factor authentication. Additionally, since January 2022, MFOs are required to verify subscriber numbers with mobile operator data to prevent fraud.

Tengebai participates in the procedure for settling fraudulent debt—if a borrower reports illegal loan registration to law enforcement, the organization must suspend interest accrual within three calendar days and halt collection activities pending investigation.

Tengebai

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About Tengebai in Kazakhstan