Question 1

What is Eurobank?

Accepted Answer

Eurobank is a major commercial bank headquartered in Athens, Greece, and one of the largest financial institutions in Southeastern Europe. As of September 2025, the Eurobank Group operates with approximately EUR 103 billion in total assets and maintains a network of 562 branches across multiple countries. The bank serves millions of customers through comprehensive retail banking, commercial banking, investment banking, and wealth management services.

Eurobank holds the position of the fourth-largest bank in Greece by total assets and maintains a significant presence across the European Economic Area, including operations in Cyprus, Bulgaria, Luxembourg, and the United Kingdom.

Question 2

When was Eurobank founded?

Accepted Answer

Eurobank's origins trace back through multiple predecessor institutions with roots in the early 20th century. The institution that would eventually become modern Eurobank was established in 1924 as V. Karavasilis Tobacco Company and Bank SA, subsequently becoming Professional Credit Bank SA in 1952. The bank underwent major transformations following mergers and acquisitions throughout the late 1990s and 2000s.

In 1999, Bank of Athens merged with EFG Eurobank SA, and the combined entity adopted the name EFG Eurobank Ergasias SA in 2000 following the acquisition of Ergasias Bank. This period marked the beginning of Eurobank's expansion into the Balkan region, transforming it into a regional banking powerhouse serving the broader Southeastern European market.

Question 3

Where is Eurobank headquartered?

Accepted Answer

Eurobank is headquartered in Athens, Greece, the country's capital and largest city.

Question 4

Where does Eurobank operate?

Accepted Answer

Within Greece, Eurobank maintains an extensive branch network providing retail banking, business banking, private banking, and corporate banking services across the country. The bank operates dedicated business centers and specialized private banking divisions serving individual and institutional customers throughout Greek territory.

Beyond Greece, the Eurobank Group has a significant international presence, with operations in Cyprus (where Eurobank completed the acquisition of Hellenic Bank in 2025), Bulgaria, Luxembourg, and the United Kingdom (London). This regional footprint positions Eurobank as a major banking group serving Southeastern Europe and the broader European Economic Area.

Question 5

What services does Eurobank offer?

Accepted Answer

Eurobank provides a comprehensive range of financial services across multiple business lines:

Retail Banking: Personal accounts, savings accounts, children's savings accounts, pension accounts, time deposits, consumer loans, and mortgage loans tailored to individual customers and small businesses.

Commercial and Corporate Banking: Business lending, corporate financing, trade finance, and specialized services for medium and large enterprises. The bank actively supports small and medium-sized enterprises through development bank guarantee programs.

Investment Banking and Wealth Management: Investment services, wealth and capital management, asset management services, mutual funds, and investment advisory services for institutional clients and high-net-worth individuals.

Payment Services and Cards: Debit cards, credit cards, prepaid cards, and payment processing solutions for both retail and business customers.

Digital Banking Services: Advanced e-Banking platforms, mobile banking applications, online account management, digital payment solutions, and open banking services supporting payment initiation and account aggregation across financial institutions.

Specialized Financial Services: Equipment and property leasing through Eurobank Leasing, factoring and forfaiting services through Eurobank Factors SA, and financial advisory services.

Deposits and Savings Products: A variety of deposit products, time deposits with competitive rates, and savings options structured to meet diverse customer needs. Customer deposits reached EUR 78.6 billion as of 2024.

Question 6

What makes Eurobank unique?

Accepted Answer

Eurobank distinguishes itself through several key characteristics:

Digital Innovation Leadership: The bank has implemented a comprehensive digital transformation program known as "Eurobank 2030," introducing advanced e-Banking platforms, mobile applications with AI-driven personalization, and award-winning digital services. The bank ranks among the top 12 banks globally in API testing and has pioneered Open Banking services with next-generation integration capabilities.

Regional Dominance in Southeastern Europe: As the leading banking group in the Balkan region, Eurobank maintains deep market knowledge and local expertise across Greece, Cyprus, Bulgaria, and beyond, offering seamless cross-border services within its network.

Resilience and Stability: Following the Greek financial crisis, Eurobank successfully restructured its operations, improved capital ratios, and returned to profitability—a rare achievement among Greek financial institutions. The bank maintains strong regulatory capital with CET1 ratios of 15.7% and total CAD ratios of 18.5% as of 2024.

Sustainability and ESG Focus: Eurobank is committed to environmental, social, and governance (ESG) initiatives, incorporating sustainable development principles into its operations and offering green financing products and services.

Customer-Centric Innovation: The bank emphasizes hybrid commercial approaches combining physical branch networks with digital channels, achieving 85% customer contact rates through blended delivery models.

Question 7

What type of financial institution is Eurobank?

Accepted Answer

Eurobank is a Credit Institution as defined under European Banking Authority regulations and Greek banking law. Specifically, it is a universal commercial bank providing full-range banking services across retail, commercial, corporate, and investment banking sectors.

The bank holds a Credit Institution license issued by the European Central Bank and the Greek financial regulatory authorities. As a Significant Institution within the Single Supervisory Mechanism (SSM), Eurobank is directly supervised by the European Central Bank and subject to comprehensive prudential regulation and governance standards.

Eurobank operates under a comprehensive regulatory framework including the Capital Requirements Directive (CRD), Capital Requirements Regulation (CRR), and Payment Services Directive (PSD2), ensuring compliance with European banking standards and consumer protection requirements.

Question 8

Who owns Eurobank?

Accepted Answer

Eurobank Ergasias Services and Holdings S.A. is listed on the Athens Stock Exchange and is owned by a diverse shareholder base. Major institutional investors include Canadian fund Fairfax Financial, which holds a significant stake in the institution, alongside numerous Greek and international institutional and retail shareholders.

Question 9

What are Eurobank's key financial metrics?

Accepted Answer

As of December 2024, Eurobank reported total assets of EUR 101.2 billion with EUR 78.6 billion in customer deposits. The bank's gross loans stood at EUR 52.3 billion, with strong loan portfolio composition across corporate (EUR 30.9 billion), mortgage (EUR 12.5 billion), and consumer lending (EUR 4.5 billion). Net income for 2024 was EUR 669 million, demonstrating the bank's profitability and operational effectiveness within the Greek banking market.

Question 10

How does Eurobank support the broader economy?

Accepted Answer

Eurobank actively participates in government-backed support programs for small and medium-sized enterprises, including the Hellenic Development Bank (HDB) TEPIX III guarantee funds. In 2024, the bank disbursed EUR 144 million through TEPIX III Guarantee Fund and EUR 26 million through TEPIX III Loans Fund, providing essential financing and capital support for SME growth and investment initiatives across Greece.

Eurobank

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About Eurobank in Greece