Question 1

What is Bankinter Consumer Finance?

Accepted Answer

Bankinter Consumer Finance is a specialized financial institution (Estabelecimento Financeiro de Crédito - E.F.C.) operating in Portugal as a branch of the Spanish parent company Bankinter Consumer Finance, E.F.C., S.A., which is headquartered in Madrid. The institution focuses on consumer lending and credit card products for the Portuguese market. It is registered with the Banco de Portugal under code 273 and has been operating in Portugal since March 1, 2017.

Question 2

When was Bankinter Consumer Finance founded?

Accepted Answer

The Portuguese branch of Bankinter Consumer Finance commenced operations on March 1, 2017. The parent company, Bankinter Consumer Finance, E.F.C., S.A., is registered with the Bank of Spain under number 8832. In August 2023, the European Commission approved the acquisition of the Portuguese payment service provider Universo IME by Sonae and Bankinter Consumer Finance (BKCF), further expanding its Portuguese operations.

Question 3

Where is Bankinter Consumer Finance headquartered?

Accepted Answer

The Portuguese branch is headquartered at Praça do Marquês de Pombal, 13º 4º andar, 1250-162 Lisboa (Lisbon), Portugal. The parent company is headquartered at Avenida de Bruselas 12, 28108, Alcobendas, Madrid, Spain.

Question 4

Where does Bankinter Consumer Finance operate?

Accepted Answer

Bankinter Consumer Finance operates throughout Portugal from its Lisbon headquarters. As a specialized consumer finance institution, it serves customers across the Portuguese market through digital channels and partnerships. The institution is part of the broader Bankinter Group, which has a significant retail banking presence in Portugal following the 2016 acquisition of Barclays' Portuguese retail operations.

Question 5

What services does Bankinter Consumer Finance offer?

Accepted Answer

Bankinter Consumer Finance specializes in consumer lending products:

Personal Loans: Standard personal loans (Crédito Pessoal) available in non-Premier and Premier versions, pre-approved credit campaigns, and flexible credit products (Crédito Flexível) with adaptable terms.

Credit Cards: A range of credit cards including BKCF Classic (Dual Multibanco/Visa), BKCF Classic BK, BKCF Gold, BKCF Platinum, and bankintercard gold (Visa). Cards offer various benefits and credit limits tailored to different customer segments.

Digital Services: Online account management through www.bankinterconsumerfinance.pt and www.bankintercard.pt, with customer service available Monday to Saturday from 8:00 AM to 10:00 PM.

Customer support is provided through multiple channels including telephone (707 20 60 60), email, and the Portuguese Customer Banking Portal.

Question 6

What makes Bankinter Consumer Finance unique?

Accepted Answer

As a specialized consumer finance institution (E.F.C.), Bankinter Consumer Finance focuses exclusively on consumer lending and credit products rather than full-service banking. This specialization allows for targeted product development and customer service in the consumer credit segment.

The institution benefits from being part of the Bankinter Group, a major Spanish banking group founded in 1965 as a joint venture between Banco Santander and Bank of America. Bankinter is listed on the Madrid Stock Exchange and is part of the IBEX 35 index, providing substantial financial backing and expertise.

The 2023 partnership with Sonae in acquiring Universo IME demonstrates strategic expansion in the Portuguese payment services market.

Question 7

What type of financial institution is Bankinter Consumer Finance?

Accepted Answer

Bankinter Consumer Finance is an Estabelecimento Financeiro de Crédito (E.F.C.), which translates to Financial Credit Establishment. In Portugal, E.F.C.s are specialized credit institutions authorized to provide consumer credit, payment services, and related financial services, but they do not hold full banking licenses. They cannot accept deposits but focus on lending activities, credit cards, and payment solutions. This institutional type is distinct from universal banks (bancos) and represents a specialized segment of Portugal's financial services sector.

Bankinter Consumer Finance

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About Bankinter Consumer Finance in Portugal