Question 1

What is DALENA Bank?

Accepted Answer

DALENA Bank is a small Russian credit institution with a basic banking license that specializes in providing cash and settlement services primarily to small and medium-sized businesses. The bank positions itself as a universal credit organization focused on maintaining client funds and delivering quality settlement and cash services. DALENA Bank operates as a non-public joint-stock company and holds registration number 1948 with the Bank of Russia.

The bank maintains a conservative business strategy with low risk tolerance. It is a participant in the Russian deposit insurance system and holds licenses for brokerage, dealer, and depositary activities in addition to its core banking operations.

Question 2

When was DALENA Bank founded?

Accepted Answer

DALENA Bank was originally founded on July 8, 1992, under the name Moscow Investment Bank "DALENA" (Московский Инвестиционный банк «ДАЛЕНА»).

In 1998, the bank's organizational and legal form was brought into compliance with current Russian legislation. The name was changed to Limited Liability Company Moscow Investment Bank "DALENA" (ООО МИБ «ДАЛЕНА»).

In June 2024, the bank completed a major reorganization by transforming from a limited liability company into a joint-stock company. The bank's new full name became Joint-stock company "Bank DALENA" (АО «Банк ДАЛЕНА»), and it became the full legal successor to all property and non-property rights and obligations of the previous entity.

Question 3

Where is DALENA Bank headquartered?

Accepted Answer

DALENA Bank is headquartered in Moscow, Russia, at 17 Entuziastov Shosse, 111024. The bank's registration was completed by the Federal Tax Service for Moscow.

All of the bank's operations and management are centralized at this Moscow location. The bank can be reached at +7 (495) 673-10-10.

Question 4

Where does DALENA Bank operate?

Accepted Answer

DALENA Bank operates primarily in Moscow and serves clients throughout the Russian Federation. As a bank with a basic license, its operations are focused within Russia.

The bank does not maintain a network of regional branches or representative offices. Instead, it concentrates its operations from its single Moscow headquarters.

Question 5

What services does DALENA Bank offer?

Accepted Answer

DALENA Bank offers a comprehensive range of banking services tailored primarily to small and medium-sized businesses and individual entrepreneurs:

Corporate Banking Services: Settlement and cash services (RKO), account opening and management for legal entities and individual entrepreneurs, cash collection services, payment processing.

Individual Banking Services: Personal bank accounts, deposits in Russian rubles with flexible terms, currency exchange services (USD, EUR, CNY), individual safe deposit boxes, money transfers between cards of any Russian banks.

Payment Services: Electronic fund transfers without account opening, payments for mobile communications, internet, utilities, and other services, money transfers on behalf of individuals and legal entities.

Investment Services: Brokerage services, dealer operations in securities, depositary services for securities custody.

Digital Banking: Mobile banking application for individuals, internet banking platform for 24/7 account management, real-time account monitoring and statements, online payment capabilities.

The bank also provides specialized services for individuals and legal entities declared bankrupt under Federal Law No. 127-FZ, with funds from bankrupt customers typically representing less than 20% of the bank's liabilities.

Question 6

What makes DALENA Bank unique?

Accepted Answer

DALENA Bank distinguishes itself through an extremely conservative and risk-averse business model. The bank explicitly states that large-scale retail deposit attraction and lending are not development goals. Its depositors are primarily the owners and employees of its corporate clients.

The bank implements a highly conservative credit policy with all lending conducted within approved programs and secured by real estate collateral. Most assets consist of claims on the Bank of Russia, short-term deposits in large state-owned banks, and high-quality debt securities.

DALENA Bank emphasizes personalized service by providing each client with a dedicated personal manager for professional consultations and assistance. The bank focuses on client fund safety and quality settlement services rather than aggressive growth.

The bank holds a BBB-(RU) credit rating from ACRA (Analytical Credit Rating Agency), which notes the bank's strong capital adequacy position and adequate risk profile stemming from its consistent conservative approach to risk-taking.

Question 7

What type of financial institution is DALENA Bank?

Accepted Answer

DALENA Bank is classified as a bank with a basic license (банк с базовой лицензией) under Russian banking regulations. This is a specific category established by the Bank of Russia for smaller credit institutions.

A basic license allows the bank to conduct banking operations in rubles and foreign currency, including attracting individual deposits, but without the right to conduct operations with precious metals. The bank operates as a non-public joint-stock company (непубличное акционерное общество) under Russian corporate law.

As a universal credit organization, DALENA Bank provides a broad spectrum of banking services while maintaining a specialized focus on settlement and cash services for corporate clients. The bank's classification reflects its conservative business model and focused service offering rather than a full-scale universal banking operation.

Question 8

How does DALENA Bank approach risk management?

Accepted Answer

DALENA Bank maintains one of the most conservative risk management approaches in the Russian banking sector. The bank places free funds exclusively in reliable financial instruments including Bank of Russia deposits, securities included in the first (highest) level quotation list of trading organizers with Bank of Russia participation, and other securities meeting Bank of Russia requirements.

With minimal loan portfolio levels, the majority of the bank's assets are represented by receivables from the Bank of Russia, short-term deposits in large state-owned credit institutions, and high-credit-quality debt securities. ACRA assesses the bank's risk management quality as satisfactory.

The bank's capital adequacy is rated as strong, with high regulatory ratios that allow it to withstand cost of risk increases exceeding 500 basis points. The averaged capital generation ratio exceeds 100 basis points due to consistently generated profits.

DALENA Bank maintains significant liquidity surpluses in both base and stress scenarios, with large volumes of liquid assets ensuring adequate funding and liquidity positions despite concentration in its funding sources.

DALENA Bank

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About DALENA Bank in Russia