Question 1

What is Bank Raya Indonesia?

Accepted Answer

Bank Raya Indonesia is a digital bank that is part of the BRI Group (Bank Rakyat Indonesia Group). The bank provides digital financial solutions with extensive access for the Indonesian population, focusing on micro and small business segments as well as individual customers. As of Q3 2025, Bank Raya Indonesia has recorded significant growth with assets totaling Rp 258.35 trillion and serves millions of customers through its digital-first approach.

In 2025, Bank Raya Indonesia was recognized as one of the Top 3 Digital Banks with Excellent Service in Indonesia by Infobank magazine, demonstrating its commitment to quality digital banking services.

Question 2

When was Bank Raya Indonesia founded?

Accepted Answer

Bank Raya Indonesia was founded on September 27, 1989, under the name PT Bank Agro. The bank was established by Dana Pensiun Perkebunan (Dapenbun), a pension fund for plantation workers.

In 2003, the bank officially listed on the Indonesia Stock Exchange and changed its name to PT Bank Agroniaga Tbk. In 2006, it was designated as a foreign exchange bank (bank devisa). A major transformation occurred in 2011 when Bank Rakyat Indonesia (BRI) officially acquired a majority stake in the bank, and in 2012, the name was changed to PT Bank Rakyat Indonesia Agroniaga Tbk. The most recent transformation took place in September 2021 when the bank adopted its current name, Bank Raya Indonesia, as part of its strategy to transform into a digital bank. The Raya App, Bank Raya's digital banking application, was officially launched on February 22, 2022.

Question 3

Where is Bank Raya Indonesia headquartered?

Accepted Answer

Bank Raya Indonesia is headquartered in Jakarta, Indonesia. As part of the BRI Group, the bank operates from its head office in the capital city, positioning itself strategically to serve customers throughout Indonesia. The bank's headquarters serves as the central hub for its digital banking operations and strategic initiatives.

Question 4

Where does Bank Raya Indonesia operate?

Accepted Answer

Bank Raya Indonesia operates across multiple regions throughout Indonesia. As of 2020, the bank maintained 18 branch offices, 20 sub-branch offices, and 4 cash offices distributed across various cities and regions in Indonesia.

The bank's operational presence spans Jakarta, Jawa Timur (East Java), Sumatera, Kalimantan, and Sulawesi Selatan (South Sulawesi), among other areas. However, as a digital bank, Bank Raya Indonesia primarily serves customers through its digital channels, extending its reach far beyond its physical branch network to serve customers throughout the archipelago.

Question 5

What services does Bank Raya Indonesia offer?

Accepted Answer

Bank Raya Indonesia offers comprehensive digital banking products and services. The bank provides various savings account options including Tabungan Raya with multiple "Saku" (pocket) features for different transaction needs, allowing customers to manage their budgets and financial goals effectively.

For lending, Bank Raya offers personal loans (Pinjaman Personal) for daily needs and emergency expenses, as well as business loans (Pinjaman Bisnis) with flexible limits and tenors to help entrepreneurs develop their businesses. The bank's digital services include the Raya App, which enables customers to perform transfers, cash withdrawals, e-wallet top-ups, bill payments, and manage various financial transactions. Digital payment solutions include QRIS merchant services for businesses and virtual accounts.

Additional features within the Raya App include budget management tools, emergency fund preparation, savings goal tracking, and even group savings (arisan) capabilities. The bank also offers wealth management products including mutual funds, bancassurance, gold investment (Neo Emas), bonds, and stocks. Security features include PIN protection and facial recognition technology.

Question 6

What makes Bank Raya Indonesia unique?

Accepted Answer

Bank Raya Indonesia distinguishes itself as a community-based digital banking ecosystem. The bank positions itself as a "Kawan Finansial" (Financial Companion) that provides comprehensive financial solutions within a single application.

What sets Bank Raya apart is its gamified approach to banking, offering missions, vouchers, and cashback rewards to engage customers. The bank emphasizes financial literacy and inclusion, with features designed to help customers manage their finances effectively while making banking more accessible and enjoyable. As part of the BRI Group, Indonesia's largest bank by branch network and net profit, Bank Raya leverages this strong backing while maintaining its focus on digital innovation and customer experience. The bank has demonstrated strong growth, with digital lending disbursements reaching significant volumes to support micro and small business segments. In 2025, Bank Raya was recognized for its Customer Experience and Employee Experience (CX-EX) strategy, earning the "Indonesia Best CX-EX Strategy 2025" award with a Very Good predicate.

Question 7

What type of financial institution is Bank Raya Indonesia?

Accepted Answer

Bank Raya Indonesia is a digital commercial bank (Bank Umum Digital) operating in Indonesia. As a subsidiary of Bank Rakyat Indonesia (BRI Group), it operates as a publicly listed company on the Indonesia Stock Exchange with the stock code AGRO.

Bank Raya Indonesia is regulated and supervised by the Otoritas Jasa Keuangan (OJK) and Bank Indonesia, and is a member of the Lembaga Penjamin Simpanan (LPS), Indonesia's deposit insurance corporation. The bank represents a modern evolution of traditional banking, focusing on digital-first services while maintaining the credibility and backing of one of Indonesia's largest and most established banking groups.

Bank Raya Indonesia

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About Bank Raya Indonesia in Indonesia