Question 1

What is Paper City Savings Bank?

Accepted Answer

Paper City Savings Bank is a community-focused mutual savings bank serving Central Wisconsin. With approximately $216 million in total assets and three branch locations, the bank specializes in residential mortgage lending, consumer banking, and small business financial services. The institution operates as a customer-owned mutual savings bank, meaning it has no external shareholders and operates solely for the benefit of its depositors and the communities it serves.

The bank's name reflects the region's rich history in paper manufacturing, with Wisconsin Rapids historically known as "Paper City" due to its numerous paper mills.

Question 2

When was Paper City Savings Bank founded?

Accepted Answer

Paper City Savings Bank was founded in 1923 and has been serving the Central Wisconsin community for over 100 years. The bank celebrated its centennial anniversary in 2023.

Throughout its history, the institution has maintained a strong focus on helping families achieve homeownership through first-time homebuyer programs and residential mortgage lending. In 2020, the bank expanded its services significantly by launching a commercial lending division to serve small and medium-sized businesses in the region.

Question 3

Where is Paper City Savings Bank headquartered?

Accepted Answer

Paper City Savings Bank is headquartered in Wisconsin Rapids, Wisconsin. The main branch is located at 4200 8th Street South in Wisconsin Rapids, serving Wood County and the surrounding Central Wisconsin region.

Question 4

Where does Paper City Savings Bank operate?

Accepted Answer

Paper City Savings Bank operates three branch locations across Central Wisconsin. The main branch is in Wisconsin Rapids, with additional branches in Nekoosa (226 Market St.) and Plover (2558 Post Road). The bank's service area encompasses Wood County and Portage County, including communities throughout the Wisconsin Rapids-Marshfield micropolitan area.

In early 2025, the bank significantly expanded and modernized its Plover location, transitioning from a small undersized office to a full-service branch with drive-thru capabilities and larger meeting spaces. The headquarters in Wisconsin Rapids also underwent a major renovation.

Question 5

What services does Paper City Savings Bank offer?

Accepted Answer

Paper City Savings Bank provides comprehensive personal and business banking services. Personal banking services include checking and savings accounts, residential mortgages, home equity loans, vehicle loans, and various consumer lending products. The bank is particularly well-known for its residential mortgage lending expertise, including specialized programs for first-time homebuyers.

Business banking services, launched in 2020, include commercial checking accounts, business savings, commercial lending, and small business loans. The bank positions itself as uniquely suited to serve small and medium-sized businesses, with no business being too small to work with their team.

Digital banking capabilities include a comprehensive mobile banking app for both personal and business customers, featuring mobile check deposit, person-to-person transfers, account-to-account transfers, bill pay, loan payments, real-time balance viewing, and debit card management. The bank also offers Interactive Teller Machines (ITMs) at its Wisconsin Rapids and Plover drive-thru locations, which combine traditional ATM functionality with live video teller assistance during business hours. ITMs provide 24/7 access for basic transactions and live teller support Monday-Thursday 7:30am-5:00pm, Friday 7:30am-5:30pm, and Saturday 9:00am-12:00pm.

Online banking platforms serve both consumer and business customers with full account access, statement viewing, and transaction management capabilities.

Question 6

What makes Paper City Savings Bank unique?

Accepted Answer

Paper City Savings Bank's most distinctive feature is its structure as a mutual savings bank, meaning the institution is owned by its customers rather than external shareholders. This ownership model eliminates conflicts of interest between customer needs and shareholder profit demands, allowing the bank to focus exclusively on serving its customers, employees, and community.

The bank demonstrates exceptional community commitment through its foundation and charitable activities. With approximately 40 full-time equivalent employees, the institution contributes to local organizations at levels comparable to much larger employers. For example, staff members donated nearly 22,000 diapers to a Portage County United Way diaper drive, representing roughly one-third of the United Way's total from the previous year.

In 2025, Paper City Savings Bank received the "Large Business of the Year" award from the Heart of Wisconsin Chamber of Commerce, recognizing its community impact, growth initiatives, and service excellence. The bank underwent significant rebranding in 2025, updating its name from "Paper City Savings" to "Paper City Savings Bank" to better reflect its expanded full-service banking offerings beyond traditional savings institution services.

The bank emphasizes personal relationships and local decision-making, with professional bankers and lenders at each location dedicated to understanding individual customer needs.

Question 7

What type of financial institution is Paper City Savings Bank?

Accepted Answer

Paper City Savings Bank is a mutual savings bank, a specific type of savings institution that is owned by its depositors rather than shareholders. This structure is less common in modern American banking, making Paper City distinctive among financial institutions.

As a mutual savings bank, the institution operates under a three-pillar philosophy: serving customers, supporting employees, and contributing to the community. All profits are reinvested into the institution or returned to customers through better rates and services rather than distributed to external shareholders.

The bank is regulated by the FDIC (Certificate #29676) and maintains federal deposit insurance, ensuring customer deposits are protected up to FDIC limits. Despite its mutual structure, Paper City functions as a full-service bank offering both consumer and commercial banking services comparable to traditional commercial banks.

Paper City Savings Bank

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About Paper City Savings Bank in the United States