Question 1

What is ProFed Credit Union?

Accepted Answer

ProFed Credit Union is a federally chartered, member-owned financial cooperative serving northeast Indiana. With over 64,000 members and approximately $736 million in assets, ProFed operates 13 branch locations across nine counties in the region.

As a not-for-profit institution, ProFed focuses on providing competitive rates, lower fees, and personalized local service to its member-owners. The credit union maintains a community charter, making membership accessible to individuals who live, work, worship, attend school, volunteer, or regularly conduct business in Adams, Allen, DeKalb, Huntington, LaGrange, Noble, Steuben, Wells, and Whitley counties.

Question 2

When was ProFed Credit Union founded?

Accepted Answer

ProFed Credit Union was founded in 1933, originally established as Professional Federal Credit Union to serve specific professional groups in the Fort Wayne area. Over more than nine decades, the credit union has evolved from its professional group origins to adopt a community charter, significantly expanding its field of membership.

Throughout its history, ProFed has maintained its commitment to the credit union philosophy of promoting thrift, providing access to credit, and serving members of modest means while growing to become one of the larger financial institutions in northeast Indiana.

Question 3

Where is ProFed Credit Union headquartered?

Accepted Answer

ProFed Credit Union is headquartered in Fort Wayne, Indiana. The main office is located at 1710 Saint Joe River Drive, Fort Wayne, IN 46805.

The mailing address is PO Box 5466, Fort Wayne, IN 46895.

Question 4

Where does ProFed Credit Union operate?

Accepted Answer

ProFed Credit Union operates throughout northeast Indiana with 13 branch locations serving nine counties: Adams, Allen, DeKalb, Huntington, LaGrange, Noble, Steuben, Wells, and Whitley.

Branch locations include Fort Wayne (multiple locations), as well as communities such as Auburn, Kendallville, Columbia City, and Bluffton. The credit union's community charter allows anyone who lives, works, worships, attends school, volunteers, or regularly conducts business in these nine counties to join.

Membership is also available to immediate family members of existing members and employees of ProFed sponsor groups. Additionally, individuals age 50 and older are eligible to join through the ProFed Eagles program.

Question 5

What services does ProFed Credit Union offer?

Accepted Answer

ProFed Credit Union provides a comprehensive range of personal and business banking services:

Deposit Accounts: Share savings accounts (starting at $5), checking accounts, money market accounts, health savings accounts (HSAs), and certificates of deposit (CDs) with various terms.

Lending Services: Auto loans, home mortgages, home equity loans and lines of credit, personal loans, student loans, business loans, commercial property loans, and equipment purchase financing. The credit union offers pre-approval services and competitive rates.

Digital Banking: Mobile banking app with features including fingerprint login, Quick Balance (view balances without signing in), mobile deposit, bill pay, fund transfers, loan payments, eStatements, and accessibility features for users with epilepsy, dyslexia, color blindness, and visual sensitivity. Business digital banking includes ACH collections, payroll origination, and multiple user controls.

Business Services: Business checking and savings accounts, business loans, cash management services, and merchant services.

Additional Services: Visa credit and debit cards with card lock features, safety deposit boxes, cashier's checks, notary services, financial planning, retirement planning, and investment services.

Question 6

What makes ProFed Credit Union unique?

Accepted Answer

ProFed Credit Union distinguishes itself through several notable features:

Community Focus: ProFed actively contributes to northeast Indiana communities through its Money Sense financial education program, which offers free resources for kids, adults, and businesses covering topics from budgeting basics to retirement planning. The credit union provides both online courses and in-person workshops at no cost to members and the community.

Accessibility and Technology: The credit union offers neurodiverse-friendly digital banking features, including specialized modes for individuals with epilepsy, dyslexia, color blindness, and visual sensitivity. Left and right-handed modes are also available in the mobile app.

Low Barrier to Membership: With just $5, anyone eligible can become a member-owner and gain access to lower fees, competitive rates, and personalized local service. ProFed emphasizes that members "own a piece of the credit union."

Member Referral Program: ProFed operates a referral program where both existing members and new referrals receive cash rewards, demonstrating the cooperative's commitment to growing through member advocacy.

Flexible Appointment Options: Members can schedule in-person or virtual appointments with credit union staff, meeting members "where they are" for financial guidance and support.

Question 7

What type of financial institution is ProFed Credit Union?

Accepted Answer

ProFed Credit Union is a Federal Credit Union chartered under Charter Number 17012 and regulated by the National Credit Union Administration (NCUA). As a federally chartered institution, ProFed is subject to NCUA oversight and benefits from federal share insurance backed by the full faith and credit of the U.S. government.

The credit union operates with a community charter, which provides broad membership eligibility across nine counties in northeast Indiana. This charter type allows ProFed to serve individuals based on geographic criteria rather than restrictive employment or associational bonds.

As a member-owned cooperative, ProFed is governed by a volunteer board of directors elected by the membership. The credit union operates on a not-for-profit basis, with the mission of meeting the credit and savings needs of members, particularly individuals of modest means, while promoting thrift and providing access to credit for provident, business, and productive purposes.

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About ProFed Credit Union in the United States