Question 1

What is Premier Credit Union?

Accepted Answer

Premier Credit Union is a state-chartered, community-based credit union headquartered in Des Moines, Iowa. With over $355 million in assets and serving approximately 17,600 members, Premier operates as a full-service financial cooperative offering comprehensive banking solutions throughout central Iowa. The credit union specializes in serving individuals and families across 22 counties in the region, providing competitive rates on loans and deposits, digital banking services, and personalized member support. Premier maintains a strong community focus while offering modern financial technology and wealth management services.

Question 2

When was Premier Credit Union founded?

Accepted Answer

Premier Credit Union was founded on September 11, 1933, as Bankers Life Employees Credit Union during the Great Depression. The credit union was established to promote savings and offer affordable loans to employees and retirees of Bankers Life Company and their families during challenging economic times.

In 1986, when Bankers Life Company changed its name to Principal Financial Group, the credit union became Principal Financial Group Employees Credit Union. Following successful mergers with Des Moines Register Credit Union and Equiowa Credit Union in 2001, the institution adopted its current name, Premier Credit Union, to better reflect its expanded membership base. In 2004, the credit union moved to its current headquarters location and converted to a community charter, opening membership to anyone living or working in central Iowa's 22-county service area.

Question 3

Where is Premier Credit Union headquartered?

Accepted Answer

Premier Credit Union is headquartered at 800 9th Street in downtown Des Moines, Iowa. The credit union moved to this location on April 4, 2004, specifically choosing the downtown area for its proximity to Principal Financial Group's corporate offices and convenient access for downtown employer partners and members.

Question 4

Where does Premier Credit Union operate?

Accepted Answer

Premier Credit Union operates throughout 22 counties in central Iowa under a community charter. The credit union maintains five physical branch locations in Des Moines (downtown), West Des Moines, Ames, Urbandale, and Sioux City.

Membership is available to anyone who lives or works in the 22-county central Iowa service area. The Ames branch location enables the credit union to serve Story County and northern areas, while other branches provide convenient access across the greater Des Moines metropolitan region. Members can also access services through the mobile app, online banking, and shared branching networks.

Question 5

What services does Premier Credit Union offer?

Accepted Answer

Premier Credit Union offers a comprehensive range of financial products and services, including:

Deposit Accounts: High-yield checking accounts with APY up to 6.00%, money market accounts, certificate of deposit (CD) accounts, and traditional share savings accounts.

Lending Products: Auto loans with rates as low as 4.99% APR, mortgage loans, home equity loans, personal loans, and credit cards.

Digital Banking: Mobile banking app with mobile check deposit, online banking with bill pay, electronic statements, and digital wallet integration including Apple Pay, Google Pay, and Samsung Pay.

Advanced Technology: Live Teller Machines at downtown and Urbandale branches that provide video chat with member services representatives, cash deposits and withdrawals, account balance viewing, loan payments, and check deposits—all available through drive-up locations.

Wealth Management: Financial planning and trust services provided by dedicated wealth advisors and trust officers.

Additional Services: Direct deposit, free or low-cost account services, and member benefits including discounted Adventureland tickets.

Question 6

What makes Premier Credit Union unique?

Accepted Answer

Premier Credit Union distinguishes itself through several notable features. The credit union operates innovative Live Teller Machines that combine ATM functionality with live video chat capabilities, allowing members to conduct complex transactions through drive-up locations while receiving personalized service from member services representatives.

Premier maintains deep roots in central Iowa, celebrating over 90 years of service since its founding during the Great Depression. The institution has evolved from serving a single employer group to becoming a community credit union accessible to anyone living or working in 22 central Iowa counties.

The credit union offers highly competitive rates, including checking accounts with APY up to 6.00% and auto loans starting at 4.99% APR. Premier emphasizes its commitment to "Building Relationships – One Member at a Time" and "Making Life Better" for members through personalized service, comprehensive wealth management offerings, and community engagement.

As a not-for-profit cooperative, Premier returns earnings to members through better rates, lower fees, and enhanced services rather than distributing profits to outside shareholders.

Question 7

What type of financial institution is Premier Credit Union?

Accepted Answer

Premier Credit Union is a state-chartered credit union regulated by the Iowa Division of Credit Unions and federally insured by the National Credit Union Administration (NCUA). Member deposits are insured up to $250,000 by the NCUA.

As a credit union, Premier operates as a not-for-profit financial cooperative owned by its members. When individuals open accounts and deposit money, they become member-owners with voting rights for the credit union's Board of Directors. The cooperative structure means earnings are returned to members through competitive rates, lower fees, and improved services.

Premier operates under a community charter, which allows membership to anyone who lives or works in the 22 counties that comprise central Iowa. This open membership field replaced the original selective employee group charter, significantly expanding access to the credit union's services throughout the region.

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