Question 1

What is TruBank?

Accepted Answer

TruBank is a community-focused state-chartered commercial bank serving central Iowa with approximately $456.8 million in assets. Headquartered in Indianola, Iowa, TruBank operates as a subsidiary of Community Bancshares Corp. The bank specializes in providing comprehensive personal and business banking services, including checking and savings accounts, mortgage financing, insurance, and retirement income planning. With 8 branch locations throughout Warren County and surrounding areas, TruBank emphasizes personalized customer service with real people answering phones and a genuine commitment to community investment.

Question 2

When was TruBank founded?

Accepted Answer

TruBank traces its roots back to January 1883, making it over 140 years old and the oldest bank established in Warren County, Iowa. The institution has evolved through several name changes and acquisitions throughout its history. Originally operating under different names, it became Community State Bank and received FDIC insurance on July 11, 1984.

The bank relocated its main office to 1401 North Jefferson Way in Indianola on March 19, 1993. In 2005, it expanded by acquiring Fort Des Moines Community Bank in Des Moines, and changed its name to Community Bank on August 29, 2007. The most significant transformation occurred on December 1, 2016, when it acquired TruBank in Oskaloosa and adopted the TruBank name, bringing together two institutions to create the current banking organization.

Question 3

Where is TruBank headquartered?

Accepted Answer

TruBank is headquartered at 1401 North Jefferson Way, Indianola, Iowa 50125. This main office location in Warren County serves as the central hub for the bank's operations throughout central Iowa.

Question 4

Where does TruBank operate?

Accepted Answer

TruBank operates exclusively within central Iowa through 8 full-service branch locations. The bank maintains branches in Indianola (2 locations including headquarters and West Roads Branch), Oskaloosa, West Des Moines (Galleria Branch at Mills Civic Parkway), Des Moines (Fort Des Moines Community Branch on Army Post Road), Newton, Norwalk, and What Cheer.

All branches are located within the Des Moines-West Des Moines metropolitan statistical area and surrounding communities in Warren, Polk, Jasper, Mahaska, and Keokuk counties. TruBank ranks as the 44th largest bank in Iowa and does not operate any offices outside the state.

Question 5

What services does TruBank offer?

Accepted Answer

TruBank provides a comprehensive suite of banking services for both personal and business customers. Personal banking services include checking and savings accounts, certificates of deposit (CDs), consumer loans, automobile financing, real estate mortgages, and home modernization loans.

Business banking services encompass commercial lending, treasury management solutions, and specialized financing including aircraft financing for single-engine and light twin aircraft. The bank also offers wealth management services through Focus Investment Center, including individual retirement accounts (IRAs), tax-deferred annuities, life and disability insurance, college fund planning, and portfolio evaluations.

Digital banking capabilities are robust, featuring online banking with eStatements, fund transfers, loan payments, and account management. The TruBank Mobile Banking app provides balance checking, mobile deposit with check capture, bill pay, secure messaging, Touch ID login, and the ability to turn debit cards on/off for security. Additional services include bill pay with scheduling and reminders, safe deposit boxes, travelers checks, and after-hours depositories.

Question 6

What makes TruBank unique?

Accepted Answer

TruBank distinguishes itself through its 140+ year legacy of community banking and its commitment to personalized service. The bank emphasizes having real people answer phones rather than automated systems, reflecting its philosophy that "the customer comes first."

As the oldest bank established in Warren County, TruBank has maintained stability through decades of economic change while adapting to modern banking needs. The bank's community investment is central to its identity, with active involvement in local organizations and initiatives. TruBank's leadership, under CEO Keith Welling, emphasizes that "we're your neighbors, your friends and your bank," reinforcing the institution's deep local roots.

The bank celebrated its 140th anniversary in 2023 with special CD offerings, community donations, and sponsorship of the TruBank Des Moines Challenge disc golf event. With strong financial performance including a Return on Assets (ROA) of 1.32% and Return on Equity (ROE) of 14.25%, TruBank combines historical stability with modern digital banking convenience.

Question 7

What type of financial institution is TruBank?

Accepted Answer

TruBank is a State Chartered Commercial Bank supervised by the Federal Deposit Insurance Corporation (FDIC). As a state charter bank that is not a member of the Federal Reserve System (Fed Nonmember), TruBank operates under Iowa state banking regulations while maintaining FDIC insurance (Certificate #25267) to protect depositors.

This classification means TruBank is chartered by the state of Iowa rather than the federal government, allowing it to operate with regulatory oversight tailored to state banking laws while still maintaining federal deposit insurance protections. The bank's routing number is 073914369 for both ACH and wire transfers. As a commercial bank, TruBank serves both consumer and business customers with a full range of deposit, lending, and financial services products.

TruBank

in the United States 🇺🇸

Crypto-Friendliness

All done!

About TruBank in the United States