Question 1

What is Cooperativa Yoayu Ltda.?

Accepted Answer

Cooperativa Yoayu Ltda. is a multiactive savings and credit cooperative based in Paraguay. Classified as a Type A cooperative by the Instituto Nacional de Cooperativismo (INCOOP), it serves over 39,000 active members across the eastern region of Paraguay.

The cooperative specializes in providing comprehensive financial services including savings accounts, credit products, digital banking solutions, and credit cards. Originally founded to serve employees of the Instituto de Previsión Social (IPS), it has expanded its membership to include public and private sector employees, entrepreneurs, and micro-entrepreneurs.

Question 2

When was Cooperativa Yoayu Ltda. founded?

Accepted Answer

Cooperativa Yoayu Ltda. was founded on December 17, 1989 in Asunción, Paraguay. The cooperative began with 64 founding members who were employees of the Instituto de Previsión Social (IPS), with an initial integrated capital of G. 80,000,000 (Paraguayan Guaraníes).

In its early years, the cooperative shared office space with the IPS Employees Association (FIPSA). As membership grew, the cooperative acquired its own property near the IPS Central Hospital, where the headquarters is currently located. The membership base has evolved significantly from its original focus on IPS employees and retirees to include IPS insured contributors, and eventually opening to a broader range of members including public and private sector workers and business owners.

Question 3

Where is Cooperativa Yoayu Ltda. headquartered?

Accepted Answer

The cooperative's headquarters (Casa Matriz) is located at Capitán Lombardo N° 2028 c/ Tte. Benítez in Asunción, the capital city of Paraguay. This central office has been operational since the cooperative's founding date of December 17, 1989.

Question 4

Where does Cooperativa Yoayu Ltda. operate?

Accepted Answer

Cooperativa Yoayu Ltda. operates throughout the eastern region of Paraguay through an extensive network of 14 branches and offices. The cooperative's service points span multiple departments including:
• Capital: Asunción (headquarters and Herrera branch), Hospital Central IPS branch
• Central Department: Lambaré office
• Itapúa Department: Encarnación branch
• Alto Paraná Department: Ciudad del Este branch
• Guairá Department: Villarrica branch
• San Pedro Department: San Pedro branch, San Estanislao (Santaní) branch
• Concepción Department: Concepción branch
• Cordillera Department: Choré branch
• Presidente Hayes Department: Villa Hayes branch
• Caaguazú Department: Caaguazú branch, General Aquino branch

The network expansion reflects strategic growth, with the most recent addition being the Lambaré office opened in April 2019. The cooperative focuses on both urban centers and regional communities across eastern Paraguay.

Question 5

What services does Cooperativa Yoayu Ltda. offer?

Accepted Answer

Cooperativa Yoayu Ltda. provides comprehensive financial services to its members:

Savings and Deposits: Various savings account options including demand deposits, time deposits at different terms (up to one year, and over one year), representing approximately G. 9.27 billion in member deposits.

Credit Products: Extensive lending portfolio including:
• Ordinary loans (up to G. 50,000,000, 60 months)
• Extraordinary loans (up to G. 200,000,000, 84 months)
• Credi Fiel debt consolidation (up to G. 1,000,000,000, 96 months)
• Excellent Member loans (up to G. 700,000,000, 84 months)
• Housing loans for purchase (up to G. 1,000,000,000, 144 months)
• Housing construction loans (up to G. 600,000,000, 36 months)
• Premium loans for members with excellent payment history
• PyMEs (SME) loans (up to G. 1,000,000,000, 36 months)
• Emergency, reactivation, and special credit lines

Credit Cards: Yoayu Cabal credit cards with integrated services and benefits.

Digital Banking Services:
• Yoayu Digital app: Mobile banking platform offering account linking, balance inquiries, transaction history, statement downloads, transfers to other cooperatives and banks, bill payments, QR code transactions, and digital wallet integration
• Yoayu Móvil app: Alternative mobile banking solution with balance checks, interbank transfers (SIPAP), and payment capabilities
• Online banking for 24/7 account access

Additional Services: Purchase club financing, social obligation payments, and community development programs including member education and subsidies.

Question 6

What makes Cooperativa Yoayu Ltda. unique?

Accepted Answer

Several distinctive features set Cooperativa Yoayu Ltda. apart:

Strong Cooperative Heritage: With over 35 years of operation since 1989, the cooperative has maintained its commitment to cooperative principles while evolving from a closed membership organization for IPS employees to an inclusive institution serving diverse socioeconomic groups.

Extensive Geographic Coverage: The cooperative operates 14 service points across multiple departments in Paraguay, providing accessible financial services to both urban and rural communities throughout the eastern region.

Member-Centric Approach: As of December 2017, the cooperative served 39,848 active contributing members, with 42.5% from urban sectors and 57.5% from rural areas, demonstrating balanced service delivery.

Digital Innovation: The cooperative offers multiple digital banking platforms (Yoayu Digital and Yoayu Móvil) with comprehensive functionality including QR code technology, interbank transfers through SIPAP, and integration with electronic wallets like Dimo.

Social Impact Programs: Beyond financial services, the cooperative maintains a strong commitment to cooperative education, member development, and community sustainability. In 2017 alone, 2,849 members received subsidies and 6,528 members participated in education and training programs.

Regulatory Compliance and Quality: Classified as a Type A cooperative by INCOOP (the highest classification for cooperatives with assets exceeding G. 50,000,000,000), the institution maintains professional financial and operational structures with experienced management.

Question 7

What type of financial institution is Cooperativa Yoayu Ltda.?

Accepted Answer

Cooperativa Yoayu Ltda. is a Cooperativa Multiactiva de Ahorro y Crédito (Multiactive Savings and Credit Cooperative), classified as Type A by Paraguay's regulatory authority, the Instituto Nacional de Cooperativismo (INCOOP).

In Paraguay's cooperative system, financial cooperatives are categorized into three types based on their total assets. Type A represents the largest and most established cooperatives with assets exceeding G. 50,000,000,000 (approximately USD 7 million). This classification indicates robust financial capacity and institutional maturity.

As a multiactive cooperative, Yoayu is authorized to provide various services beyond basic savings and credit, including consumption services, social programs, and member development initiatives. The cooperative operates under Law 2.157/03 and Decree 14.052/96, which govern cooperative operations in Paraguay.

The Type A designation allows Cooperativa Yoayu Ltda. to offer an expanded range of financial services including complex credit products, investment operations, credit card issuance, digital banking platforms, and intercooperative financial arrangements. The cooperative is supervised by INCOOP and must comply with specific capital adequacy, risk management, and operational standards appropriate for institutions of its size and complexity.

Cooperativa Yoayu Ltda.

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About Cooperativa Yoayu Ltda. in Paraguay