Question 1

What is Connexus Credit Union?

Accepted Answer

Connexus Credit Union is a member-focused, not-for-profit financial cooperative serving over 452,000 members across all 50 states. With over $4.1 billion in assets, Connexus is one of the nation's largest state-chartered credit unions.

Originally established to serve employees of specific organizations in Wisconsin, Connexus has evolved into a nationwide credit union offering competitive rates on deposits and loans, industry-leading digital banking services, and a multi-channel service model. The credit union is consistently recognized by Forbes, Kiplinger, NerdWallet, and other national publications as one of America's top financial institutions.

Question 2

When was Connexus Credit Union founded?

Accepted Answer

Connexus Credit Union was founded in 1935 as Employers' Mutual Credit Union in Wausau, Wisconsin. The credit union was established with a pioneering mission: to provide residents with a member-owned alternative to corporate banks during the Great Depression era.

Throughout its nearly 90-year history, Connexus has undergone two rebrandings and completed nine successful mergers while remaining committed to the credit union philosophy of "people helping people." The credit union has grown from serving a small group of employees to becoming a nationally relevant financial institution serving members in every U.S. state.

Question 3

Where is Connexus Credit Union headquartered?

Accepted Answer

Connexus Credit Union is headquartered in Wausau, Wisconsin, with its main administrative office located at PO Box 8026, Wausau, WI 54402. The credit union maintains strong roots in the Wausau community, where it actively engages in local events, charities, and initiatives.

While headquartered in Wisconsin, Connexus operates with a nationwide presence, serving members throughout the United States.

Question 4

Where does Connexus Credit Union operate?

Accepted Answer

Connexus Credit Union operates nationwide, serving members across all 50 states. The credit union maintains 14-15 physical branch locations primarily in Wisconsin, Illinois, and Minnesota.

Beyond its owned branches, Connexus provides members with extensive access through over 5,600 shared branch locations in the Co-op network and more than 67,000 surcharge-free ATMs nationwide through the Co-op and MoneyPass networks. This shared branching model allows members to conduct transactions at participating credit union locations across the country as if they were at a Connexus branch.

Membership is available to anyone in the United States through a one-time $5 donation to the Connexus Association. Members can also qualify through employment at select organizations, residence in specific Wisconsin, Illinois, Minnesota, or Ohio counties, or by being a family member or household member of an existing Connexus member.

Question 5

What services does Connexus Credit Union offer?

Accepted Answer

Connexus Credit Union offers a comprehensive suite of financial products and services including:

Deposit Accounts: Xtraordinary Checking (offering up to 5.00% APY when qualifications are met), Simply Free Checking, Teen Checking, savings accounts, money market accounts, certificates of deposit, Individual Retirement Accounts (IRAs), and Health Savings Accounts (HSAs).

Lending Products: Auto loans and refinancing, recreational vehicle loans, mortgage loans (including options with as little as 3% down), VA home loans, mortgage refinancing, home equity loans, home equity lines of credit (HELOCs), personal loans, and student loans.

Digital Banking Services: Industry-leading Digital Banking platform available 24/7, highly-rated mobile app with features including mobile check deposit, fingerprint and facial recognition login, account notifications, bill pay, external transfers, budget tracking tools, and savings goals functionality. The platform is consistently recognized for its ease of use and security features.

Business Services: Business checking accounts and business lending solutions for small businesses and entrepreneurs.

Additional Services: Investment and retirement planning services, wealth management, and access to a fully staffed Member Contact Center for personalized support.

Question 6

What makes Connexus Credit Union unique?

Accepted Answer

Connexus Credit Union distinguishes itself through several notable characteristics:

National Recognition and Awards: Connexus is consistently ranked among the nation's best credit unions by Forbes (Best-In-State Credit Union 2025), Kiplinger (Best Credit Union 2025), NerdWallet (Best Credit Union 2024), Bankrate (Best Credit Union 2024), and Computerworld (Best Places to Work in IT 2025 and 2026).

Digital Banking Excellence: The credit union has invested heavily in creating an industry-leading digital banking platform with advanced features, including partnerships with technology providers like Alkami to deliver personalized member experiences. Connexus uses sophisticated SDK technology to offer targeted financial products directly within the digital banking platform, creating seamless experiences for members.

Philanthropic Commitment Through Connexus Cares: The credit union operates an extensive giveback program that has donated over $12.5 million to organizations providing humanitarian needs and supporting at-risk youth, seniors, and veterans. Connexus employees have volunteered over 15,500 hours through the Volunteer Time Off program, donated over 20 million pounds of food, and supported over 300 non-profits nationwide.

Competitive Value Proposition: According to America's Credit Unions' Membership Benefit Report, Connexus members saved over $51 million by choosing Connexus over a national bank, benefiting from higher yields on deposits, lower loan rates, and reduced fees.

Nationwide Accessibility with Local Roots: While maintaining strong community ties in Wausau, Wisconsin, Connexus provides nationwide membership access and maintains 28% of total loan applications from existing members originating through digital banking channels.

Member Ownership Structure: As a not-for-profit cooperative, surplus funds are returned to members through higher dividends, lower interest rates on loans, and continuous service improvements rather than distributed to shareholders.

Question 7

What type of financial institution is Connexus Credit Union?

Accepted Answer

Connexus Credit Union is a state-chartered credit union regulated by the Wisconsin Department of Financial Institutions and insured by the National Credit Union Administration (NCUA) under charter number 66538. Member deposits are federally insured by the NCUA's Share Insurance Fund to at least $250,000, backed by the full faith and credit of the United States government.

As a state-chartered natural person credit union, Connexus operates under the cooperative financial institution model. Members are not merely customers—they are part-owners of the credit union with democratic voting rights. Each member has one vote regardless of their account balance, and members elect the board of directors from among the membership.

The credit union's board of directors and committee members serve on a volunteer basis and are charged with acting in the best interests of all members. This cooperative structure ensures that the credit union's primary goal is serving member needs rather than maximizing profits for external shareholders. Professional managers and staff handle day-to-day operations under the governance of the member-elected board.

Question 8

How does Connexus Credit Union support its communities?

Accepted Answer

Through its Connexus Cares program, the credit union has established itself as a leader in corporate philanthropy within the financial services industry. In 2023 alone, Connexus positively affected over 9 million lives (as reported by funding partners), empowered more than 700 employees by supporting their philanthropic priorities, and contributed to over 320 local and national non-profit organizations.

The credit union implemented a formal grant application process to better understand community needs directly from organizations involved in community work. Connexus has realigned its strategic areas of philanthropy to support an even broader range of organizations making meaningful impacts.

Notable commitments include $120,000 over three years to support mental health initiatives in the Wausau school district. The credit union encourages employees to participate in causes they care about, from organizing food drives to participating in community clean-up events, demonstrating a values-based culture that extends beyond financial services.

Question 9

What is Connexus Credit Union's approach to digital innovation?

Accepted Answer

Connexus Credit Union has positioned itself at the forefront of digital banking innovation within the credit union industry. The institution partners with leading financial technology providers, including Alkami, to leverage advanced developer tools and SDK (Software Development Kit) technology.

This technical approach allows Connexus to create customized widgets and personalized member experiences directly within the digital banking platform. The credit union has successfully eliminated the need for members to navigate between their website and digital banking platform by pulling content directly into the banking interface.

Notable digital innovations include a checking rewards widget, personalized marketing content delivery, help content widgets with separate mobile and desktop experiences, and sophisticated disclosure management systems. The credit union's digital banking platform constitutes 28% of total loan applications from existing members, demonstrating the effectiveness of their digital-first strategy.

Security features include multi-factor authentication, automatic logout after inactivity, account lockout after failed login attempts, and free account monitoring from a dedicated fraud team. The platform supports quick login through fingerprint and facial recognition on newer devices.

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About Connexus Credit Union in the United States