Question 1

What is University of Hawaii Federal Credit Union (UHFCU)?

Accepted Answer

University of Hawaii Federal Credit Union (UHFCU) is a federally chartered, not-for-profit financial cooperative serving the University of Hawaii community and related organizations. With over $930 million in assets and approximately 35,000 members, UHFCU operates four branches across Oahu, including convenient on-campus locations.

The credit union specializes in serving faculty, staff, students, and alumni of the University of Hawaii system, along with select affiliated schools and organizations. As a member-owned institution, UHFCU emphasizes competitive rates, lower fees, and personalized service focused on member financial well-being rather than profit maximization.

Question 2

When was University of Hawaii Federal Credit Union (UHFCU) founded?

Accepted Answer

UHFCU was founded in 1955 when 10 University of Hawaii colleagues spearheaded the charter that created the credit union. The founding members, who were UH faculty members, established the institution to provide financial services specifically for the university community.

Over the decades, UHFCU expanded its field of membership significantly. In 1967, it was approved to extend membership to employees of UH organizations. A major milestone came in 1994 when the credit union gained the ability to accept students of the UH system as members, greatly expanding its reach within the university community.

The credit union has experienced steady growth, surpassing $100 million in assets by 1991, $500 million by 2010, $750 million by 2020, and $800 million by 2023. This nearly 70-year history demonstrates UHFCU's sustained commitment to serving Hawaii's educational community.

Question 3

Where is University of Hawaii Federal Credit Union (UHFCU) headquartered?

Accepted Answer

UHFCU is headquartered in Honolulu, Hawaii. The main branch is located at the corner of King and McCully streets, with the mailing address at PO Box 22070, Honolulu, HI 96823.

Question 4

Where does University of Hawaii Federal Credit Union (UHFCU) operate?

Accepted Answer

UHFCU operates exclusively on the island of Oahu, Hawaii, with four branch locations serving the greater Honolulu area and university campuses:

Campus Branches:
• UH Manoa Campus Center (opened 2011)
• UH West Oahu Campus Center (opened 2012)

Community Branches:
• Main Branch at King and McCully streets
• Manoa Marketplace (opened 2020)
• Kapolei Commons (opened 2023)

Membership is field-based rather than geography-based. Eligible members include faculty, staff, students, and alumni of the University of Hawaii system; employees and students of specific affiliated schools (including Kuhio Elementary, Lunalilo Elementary, Ala Wai Elementary, President George Washington Middle School, and University Laboratory School); employees of certain healthcare facilities within the Leahi Hospital Complex; members of St. Mary's of Mo'ili'ili Episcopal Church; and immediate family and household members of existing members.

Question 5

What services does University of Hawaii Federal Credit Union (UHFCU) offer?

Accepted Answer

UHFCU provides a comprehensive range of financial products and services:

Deposit Accounts:
• Share savings accounts
• Checking accounts
• Certificates of deposit

Lending Products:
• Mortgage loans (including competitive 30-year fixed mortgages)
• Home equity lines of credit (HELOCs)
• Auto loans
• Personal loans
• New-hire loans (special line of credit for new employees to cover gaps until first paycheck)
• Credit cards

Digital Banking Services:
• Online banking platform with bill payment, e-statements, and fund transfers
• Mobile banking app with mobile deposit capabilities
• Debit card controls and real-time account alerts
• Plaid integration for enhanced connectivity
• 24/7 account access

Additional Services:
• Free traveler's checks for members
• Financial education programs (partnering with UH School of Family and Consumer Science and local schools)

The credit union emphasizes fast loan applications with instant decisions, often completed online in approximately five minutes.

Question 6

What makes University of Hawaii Federal Credit Union (UHFCU) unique?

Accepted Answer

Several distinctive features set UHFCU apart:

Community Recognition: UHFCU has been consistently voted one of "Hawaii's Best" Credit Unions by the Honolulu Star-Advertiser (2018, 2019, 2021, 2023, 2024) and was selected as one of "America's Best In-State Credit Unions" by Forbes Magazine in 2020.

Exceptional Member Satisfaction: The credit union reports a Net Promoter Score of 81%, indicating exceptionally high member satisfaction and loyalty.

Deep University Roots: With nearly 70 years of exclusive focus on the University of Hawaii community, UHFCU understands the unique financial needs of students, educators, and academic staff. The credit union maintains convenient on-campus branches at both UH Manoa and UH West Oahu.

Educational Mission: UHFCU actively partners with university departments and local schools to provide financial literacy education to youth and students, aligning with its commitment to the educational community.

Strategic Partnership: In 2017, UHFCU partnered with Leahi Federal Credit Union, expanding its capabilities and service offerings.

Member-Focused Philosophy: As a not-for-profit cooperative, UHFCU returns earnings to members through competitive rates, lower fees, and enhanced services rather than distributing profits to external shareholders.

Question 7

What type of financial institution is University of Hawaii Federal Credit Union (UHFCU)?

Accepted Answer

University of Hawaii Federal Credit Union is a federal credit union chartered and regulated by the National Credit Union Administration (NCUA). As a federal credit union, UHFCU operates under a federal charter and follows federal credit union regulations.

The credit union operates as a member-owned financial cooperative where each member holds ownership in the institution. Membership requires an affiliation with the University of Hawaii system or one of several affiliated organizations, schools, or churches within the defined field of membership.

UHFCU is governed by a volunteer Board of Directors elected by the membership. Current board members include Edward Yuen (Chairperson), Sylvia Higashi (Vice Chairperson), Barbara Kawamoto (Treasurer), Michael Unebasami (Secretary), and board members David Ching, Kenji Sumida, and Clifford Togo. These directors serve without pay and ensure the credit union operates with integrity and in the best interests of its members.

As a federally insured credit union, member deposits are insured up to $250,000 by the National Credit Union Share Insurance Fund (NCUSIF), which is backed by the full faith and credit of the United States government.

University of Hawaii Federal Credit Union (UHFCU)

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About University of Hawaii Federal Credit Union (UHFCU) in the United States