Question 1

What is Valley Bank of Commerce?

Accepted Answer

Valley Bank of Commerce is a New Mexico state-chartered community bank serving Roswell and Chaves County since 1978. With approximately $267 million in total assets and three branch locations, the bank is an independent, locally owned institution focused on serving individuals, professionals, and businesses in southeastern New Mexico. As an FDIC-insured institution and subsidiary of Commerce Bancshares Of Roswell, Inc., Valley Bank demonstrates exceptional financial performance with a return on equity of 26.58% and return on assets of 3.51%.

The bank operates as an S-Corporation and remains committed to maintaining its independence while providing high-quality customer service.

Question 2

When was Valley Bank of Commerce founded?

Accepted Answer

Valley Bank of Commerce was established on February 1, 1978, by founder Cody Burson's father and a group of local investors. The bank was created to serve the banking needs of Roswell and Chaves County, providing an independent alternative to larger regional banks.

The institution has grown organically without acquiring other banks, expanding through strategic branch openings. In October 1985, Valley Bank opened its North branch at the intersection of Main Street and Country Club Road in Roswell. In October 1998, the bank established a branch in Dexter to serve the residents of Dexter and Hagerman with local banking services.

In February 2004, the main office relocated to its current location at 217 West 2nd Street in Roswell. The bank has been led by president and CEO Cody Burson for the past 30 years, who joined the institution when his father founded it.

Question 3

Where is Valley Bank of Commerce headquartered?

Accepted Answer

Valley Bank of Commerce is headquartered at 217 West 2nd Street in Roswell, New Mexico. The main office has been at this location since February 2004, serving as the central hub for the bank's operations in Chaves County.

Question 4

Where does Valley Bank of Commerce operate?

Accepted Answer

Valley Bank of Commerce operates three full-service branch locations in southeastern New Mexico. The main office is in downtown Roswell, with a North Roswell branch located at the intersection of Main Street and Country Club Road.

The third branch serves the Dexter community, providing banking access to residents of both Dexter and nearby Hagerman. All locations are within the Roswell, New Mexico metropolitan statistical area, allowing the bank to serve Chaves County and surrounding rural communities comprehensively.

Question 5

What services does Valley Bank of Commerce offer?

Accepted Answer

Valley Bank of Commerce offers a complete range of personal banking services including checking and savings accounts, certificates of deposit, individual retirement accounts, and consumer lending. Business banking services include commercial checking, business savings, commercial loans, commercial real estate financing, and business lines of credit.

The bank provides residential mortgage lending, agricultural loans, and equipment financing. Digital banking services include mobile banking with remote deposit capture, online banking platforms, bill pay capabilities, and account management tools.

Valley Bank emphasizes that despite being a community bank, it offers "all the fancy things that the big banks have" while maintaining personalized service and local decision-making. The bank's hours and products are specifically designed to meet customer needs.

Question 6

What makes Valley Bank of Commerce unique?

Accepted Answer

Valley Bank of Commerce distinguishes itself as the first bank in New Mexico to win the prestigious national "Extraordinary Bank of the Year" award in September 2024. The Institute for Extraordinary Banking recognized the bank for excellence in five areas: philanthropy, customer service, thought leadership, workplace culture, and financial literacy education.

The bank's response to community crises demonstrates its commitment, including significant donations and volunteer efforts during the 2024 Ruidoso wildfires and Roswell flash floods. Valley Bank achieved an employee satisfaction score exceeding 6.5 out of 7, indicating an exceptionally positive workplace culture.

As a locally owned institution, all profits, loans, and charitable giving stay within the community. The bank's painted mural states: "Welcome to the family. We'll always have your back," embodying its core philosophy. Valley Bank has grown steadily over 47 years without acquiring other institutions, maintaining complete independence.

Question 7

What type of financial institution is Valley Bank of Commerce?

Accepted Answer

Valley Bank of Commerce is a State Chartered Commercial Bank operating under New Mexico state banking regulations. As a state-chartered institution supervised by the Federal Deposit Insurance Corporation (FDIC), it maintains federal deposit insurance while operating as a non-member of the Federal Reserve System.

The bank functions as a full-service community bank organized as an S-Corporation, providing retail and commercial banking services to individuals, businesses, and agricultural customers. Its structure as a subsidiary of Commerce Bancshares Of Roswell, Inc. keeps ownership local while shareholders live and work in the communities served.

Question 8

How has Valley Bank of Commerce supported its community?

Accepted Answer

Valley Bank of Commerce has established itself as a leader in community service and philanthropy. When the 2024 Ruidoso wildfires killed two people and destroyed 1,400 structures, bank employees donated time, money, and resources to help victims. Similarly, when deadly flash floods struck Roswell in October 2024, the bank mobilized to assist displaced residents.

The bank sponsors numerous local sporting events, including jerseys and travel expenses for youth teams. It actively participates in financial literacy education programs and supports local businesses and organizations throughout Chaves County. Valley Bank's 25 employees collectively contribute to the local economy, demonstrating that community banks play a critical and sometimes underestimated role in keeping money circulating within their communities.

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