Question 1

What is Heritage South Community Credit Union (Heritage South CU)?

Accepted Answer

Heritage South Community Credit Union (Heritage South CU) is a state-chartered community credit union headquartered in Shelbyville, Tennessee, serving over 35,000 members across Middle Tennessee. With approximately $361 million in assets, Heritage South CU provides comprehensive financial services throughout Bedford, Marshall, and Rutherford Counties.

The credit union operates five branch locations and is committed to offering attractive savings and lending rates while maintaining a strong focus on member service and community involvement. As a not-for-profit organization, Heritage South returns annual profits to members through lower loan rates and higher savings rates.

Question 2

When was Heritage South Community Credit Union (Heritage South CU) founded?

Accepted Answer

Heritage South Community Credit Union was established in 1957, originally as EPCO Credit Union, formed to serve employees of Empire Pencil Company in Shelbyville, Tennessee. The credit union's office was initially located at the Empire Pencil Company plant site, with membership restricted to company employees.

Over more than 50 years, the credit union grew tremendously beyond its original employee base. In 2006, the board chose to expand services and received a community charter, which allowed the institution to serve anyone who lives, works, worships, or attends school in Bedford, Marshall, and Rutherford Counties.

The name was changed from EPCO Credit Union to Heritage South Community Credit Union in 2006 to better reflect the expanded community charter and the institution's commitment to serving the broader Middle Tennessee region. This transformation marked a new era of growth and accessibility for the credit union.

Question 3

Where is Heritage South Community Credit Union (Heritage South CU) headquartered?

Accepted Answer

Heritage South Community Credit Union is headquartered in Shelbyville, Tennessee, at 763 N Main Street (P.O. Box 1219, Shelbyville, TN 37162).

Question 4

Where does Heritage South Community Credit Union (Heritage South CU) operate?

Accepted Answer

Heritage South Community Credit Union operates five branch locations throughout Middle Tennessee. The main office is in Shelbyville, with additional branches in Lewisburg, Smyrna, and two locations in Murfreesboro (College Street and MLK Jr Boulevard branches).

The credit union serves members throughout Bedford, Marshall, and Rutherford Counties. Membership is available to anyone who lives, works, worships, or attends school in these three counties. Additionally, immediate family members of current members, including spouses, children, and parents, are eligible to join.

Heritage South provides extended support through Saturday Debit Card Support services (8:30 AM to 12:00 PM) for fraud concerns and card issues, demonstrating commitment to member accessibility beyond traditional banking hours.

Question 5

What services does Heritage South Community Credit Union (Heritage South CU) offer?

Accepted Answer

Heritage South Community Credit Union offers a comprehensive range of financial products designed to meet diverse member needs. Savings options include share savings accounts, money market accounts, certificates of deposit with competitive rates, and individual retirement accounts (IRAs). The credit union also offers a unique Christmas Club account to help members save for holiday expenses.

Checking accounts provide convenient money management with debit card access. Lending services include personal loans, mortgage lending, auto financing, and credit cards. The credit union emphasizes offering attractive rates that consistently outperform average market rates.

Digital banking services feature internet banking with 24/7 account access, mobile banking capabilities, and the FACTLine audio response service for account information and financial transactions at any time. Members have access to debit and credit cards with fraud protection services.

Heritage South provides additional services including direct deposit, bill pay, and payroll deduction options. The credit union maintains a strong focus on financial literacy and education, helping members become wiser consumers of financial services.

Question 6

What makes Heritage South Community Credit Union (Heritage South CU) unique?

Accepted Answer

Heritage South Community Credit Union distinguishes itself through over 65 years of serving Middle Tennessee communities with a member-first philosophy. As a not-for-profit financial cooperative, the credit union returns excess earnings to members through higher savings rates and lower loan rates rather than distributing profits to shareholders.

The credit union operates on the principle that every member is an owner with equal voice in governance through the volunteer Board of Directors. This democratic structure ensures member interests drive all decisions and strategic direction.

Heritage South demonstrates strong community commitment through college scholarships for deserving students, financial literacy programs, and active participation in local initiatives. The credit union has earned BBB accreditation and maintains a focus on the financial, social, mental, and physical well-being of both members and employees.

The institution's core philosophy of "People Helping People" remains central to operations, with a belief that the more members Heritage South serves, the better the benefits for each individual member. Heritage South has successfully navigated significant growth and transformation while maintaining personalized service and community connections established over six decades.

Question 7

What type of financial institution is Heritage South Community Credit Union (Heritage South CU)?

Accepted Answer

Heritage South Community Credit Union is a state-chartered credit union regulated by the National Credit Union Administration (NCUA). Member deposits are federally insured up to at least $250,000 through the National Credit Union Share Insurance Fund (NCUSIF), backed by the full faith and credit of the United States government.

As a community-chartered credit union, Heritage South operates as a not-for-profit financial cooperative where every member is also an owner. Members can join by opening a share savings account with a $5 minimum deposit plus a one-time $1 membership fee, gaining full ownership rights and access to all credit union benefits.

The Board of Directors consists of volunteers elected by the membership who provide governance and strategic oversight. Members have democratic voting rights and equal say in how the credit union is managed, regardless of account balance. This cooperative structure ensures Heritage South exists solely to serve member financial needs, with all earnings reinvested to provide better rates, services, and community benefits rather than generating profits for external shareholders.

Question 8

How does Heritage South Community Credit Union (Heritage South CU) support financial education?

Accepted Answer

Heritage South Community Credit Union places strong emphasis on financial literacy and member education as part of its mission to enrich member financial lives. The credit union takes pride in educating members and helping them become wiser consumers of financial services.

Financial education resources are designed to help members understand credit union products, make informed borrowing decisions, and develop effective savings strategies. Staff members provide personalized guidance to help members navigate financial challenges and opportunities throughout different life stages.

The credit union's commitment to education extends beyond individual consultations to include broader community financial literacy initiatives. By fostering an environment where members feel comfortable asking questions and seeking advice, Heritage South helps build long-term financial confidence and capability across the communities it serves.

Heritage South Community Credit Union (Heritage South CU)

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About Heritage South Community Credit Union (Heritage South CU) in the United States