Question 1

What is Diamond Valley Credit Union?

Accepted Answer

Diamond Valley Credit Union is a member-owned, not-for-profit federal credit union serving residents of Vanderburgh and Warrick Counties in Indiana. Established in 1961, the credit union has grown to serve over 22,000 members with approximately $169 million in total assets as of 2025.

As a full-service financial institution, Diamond Valley FCU emphasizes personalized service with the tagline "Banking built for you - Local. Personal. Hassle free." The credit union operates six convenient branch locations throughout the Evansville area and Warrick County, providing members with accessible financial services and a community-focused banking experience.

Question 2

When was Diamond Valley Credit Union founded?

Accepted Answer

Diamond Valley Credit Union was chartered in 1961. Since its founding over six decades ago, the credit union has maintained its commitment to providing low-cost financial products and services to its members while fostering trust as a financial partner.

The credit union's mission statement emphasizes "OUR FOCUS IS YOUR FUTURE," reflecting its dedication to helping members achieve their financial goals. Over the years, Diamond Valley FCU has evolved from its modest beginnings to become a significant community financial institution serving southwestern Indiana.

Question 3

Where is Diamond Valley Credit Union headquartered?

Accepted Answer

Diamond Valley Credit Union is headquartered at 1334 N. Cullen Avenue in Evansville, Indiana. This location serves as the credit union's Administrative Center, anchoring its operations in the heart of Vanderburgh County.

The headquarters location reflects the credit union's deep roots in the Evansville community and its commitment to serving local residents.

Question 4

Where does Diamond Valley Credit Union operate?

Accepted Answer

Diamond Valley Credit Union operates exclusively in Vanderburgh and Warrick Counties in southwestern Indiana. The credit union maintains six branch locations strategically positioned throughout the region:
• Administrative Center: 1334 N. Cullen Avenue, Evansville
• Diamond Avenue Branch: 691 Diamond Avenue, Evansville
• Eastfield Branch: 5300 Vogel Road, Evansville
• Red Bank Branch: 5020 University Drive, Evansville
• Ross Center: 2521 Washington Avenue, Evansville
• Newburgh Branch: 7833 SR66, Newburgh (Warrick County)

Membership is open to anyone who lives, works, worships, or attends school in Vanderburgh and Warrick Counties. Immediate family members of existing members are also eligible to join, making membership accessible to a broad community base.

Question 5

What services does Diamond Valley Credit Union offer?

Accepted Answer

Diamond Valley Credit Union provides a comprehensive range of financial products and services designed to meet the diverse needs of its members:

Deposit Accounts: Share accounts (savings), checking accounts, and certificates of deposit with competitive rates.

Lending Services: Auto loans, personal loans, credit cards, and mortgage products to help members finance major purchases and achieve homeownership.

Digital Banking: A mobile banking app available on iOS and Android platforms allows members to check balances, transfer funds, pay bills, locate branches and ATMs, and manage accounts remotely. The credit union also offers online banking with eStatements for convenient account management.

Payment Services: Bill pay services, debit cards, and credit cards for everyday transactions.

Additional Services: Access to Co-op Shared Branch and ATM networks, providing members with surcharge-free ATM access and shared branch services nationwide.

All branch locations offer both lobby and drive-thru services with extended hours on Fridays and Saturday morning drive-thru access for member convenience.

Question 6

What makes Diamond Valley Credit Union unique?

Accepted Answer

Diamond Valley Credit Union distinguishes itself through several key features that set it apart from traditional banks and even other credit unions:

Personalized Service Model: The credit union emphasizes "Real people. Zero hassle," offering a customized banking experience that eliminates automated teller account management in favor of highly trained, knowledgeable staff who assist with all aspects of member accounts.

Member-Owned Cooperative: As a member-owned institution, Diamond Valley FCU has no outside stockholders. All profits are returned to members through better rates, lower fees, and improved services rather than distributed to external shareholders.

Community Focus: The credit union demonstrates strong commitment to community involvement and aims to enhance the financial well-being of its members and their families. The institution positions itself as a "community leader" rather than simply a financial service provider.

Competitive Financial Performance: With a strong net worth ratio of 12.9% and a healthy return on average assets, Diamond Valley FCU maintains solid financial stability while offering competitive rates and services.

Democratic Governance: The credit union is governed by a volunteer Board of Directors elected democratically by the membership, ensuring that member interests remain the top priority in all decision-making.

Question 7

What type of financial institution is Diamond Valley Credit Union?

Accepted Answer

Diamond Valley Credit Union is a federal credit union chartered and regulated by the National Credit Union Administration (NCUA). As a federally chartered institution, member deposits are insured up to $250,000 by the NCUA, an independent agency of the federal government that provides the same level of protection as FDIC insurance for banks.

As a credit union, Diamond Valley FCU operates as a not-for-profit financial cooperative owned by its members. This cooperative structure means that each member has equal ownership in the institution, regardless of account balance, with each member receiving one vote in credit union elections and major decisions.

The credit union's tax-exempt status as a not-for-profit cooperative allows it to pass savings directly to members in the form of lower loan rates, higher savings rates, and reduced fees compared to traditional for-profit banks.

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