Question 1

What is EverBank?

Accepted Answer

EverBank is a nationwide specialty bank headquartered in Jacksonville, Florida, providing high-value consumer and commercial banking products and services to clients across the United States. With approximately $44.8 billion in assets as of June 2025, EverBank operates as a National Bank under the charter of EverBank, National Association.

The bank is recognized as a pioneer in online banking, offering 24/7 digital access combined with a network of financial centers in Florida, California, and New York. EverBank focuses on delivering high-performing, high-yield deposit accounts backed by exceptional service and deep expertise in specialized banking solutions.

Question 2

When was EverBank founded?

Accepted Answer

The roots of EverBank trace back to 1998, when First Alliance Bank was formed in Jacksonville, Florida. In 1999, Frank Trotter and partners founded the original EverBank entity.

The modern EverBank emerged through a series of strategic acquisitions and mergers. First Alliance Bank acquired Marine National Bank in 2001, and then acquired EverBank in 2002. The combined entity adopted the EverBank name in February 2004.

In June 2017, TIAA (Teachers Insurance and Annuity Association) acquired the bank and rebranded it as TIAA Bank. However, in August 2023, the bank was acquired by a consortium of private investment firms including Stone Point Capital, Warburg Pincus, Reverence Capital Partners, Sixth Street Partners, and Bayview Asset Management, with TIAA retaining a minority interest. At that time, the bank returned to its well-known EverBank brand and continues operations under the EverBank, National Association charter.

Question 3

Where is EverBank headquartered?

Accepted Answer

EverBank is headquartered in Jacksonville, Florida, specifically in the Duval County area. The bank's main offices are located in downtown Jacksonville, maintaining a significant presence in the city with multiple buildings that bear the EverBank name.

Jacksonville has remained the bank's home throughout its various ownership changes and has been a consistent base of operations for decades.

Question 4

Where does EverBank operate?

Accepted Answer

EverBank operates nationwide through its robust digital banking platform, serving consumer and commercial clients across all 50 states via online and mobile banking channels.

The bank maintains a physical presence through 43 financial centers (as of recent FDIC data), distributed across three key markets:
• Florida: Multiple locations across the state, with concentrations in Jacksonville and other major metropolitan areas, including a newly opened financial center in Jacksonville Beach
• California: 27 financial centers following the 2025 acquisition of Sterling Bank, located in the San Francisco Bay Area, metro Los Angeles, Orange County, and metro Sacramento, with additional locations planned for Southern California
• New York: One financial center in the Flushing neighborhood of Queens, New York City

The bank also operates a West Coast hub office in Irvine, California, which houses several of its commercial lending businesses.

Question 5

What services does EverBank offer?

Accepted Answer

EverBank provides a comprehensive suite of banking services for both consumer and commercial clients:

Consumer Banking:
• High-yield deposit accounts: Performance Savings, Performance Money Market, and Performance Checking accounts with consistently competitive interest rates
• Certificates of Deposit (CDs): Performance CDs and CDARS CDs with flexible terms
• Online and mobile banking: 24/7 digital access through the EverBank website and mobile app
• Payment services: Zelle for person-to-person transfers, online bill pay, internal and external transfers, and wire transfers
• Debit card services: Full debit card management capabilities including card controls, PIN setting, and lost/stolen reporting
• Mobile check deposit: Convenient check deposits through the mobile app
• ATM access: Free cash access at over 80,000 no-fee ATMs nationwide

Business Banking:
• Commercial checking and savings: Multiple account options designed for business needs
• Treasury management: Tools and services for business cash flow management

Commercial Financing:
• Corporate banking: Customized financing solutions for corporations
• Equipment financing: Business equipment lending through acquired divisions
• Commercial real estate: Specialized lending for commercial properties
• Warehouse finance: Mortgage warehouse lending services

Digital Services:
• Enhanced online banking platform powered by FIS' Digital One technology
• Mobile app with push notifications, account alerts, and real-time interest rate viewing
• Account nicknames and customizable dashboards
• Financial snapshot with the ability to aggregate non-EverBank accounts
• Integration capabilities with third-party tools like QuickBooks and Quicken

Question 6

What makes EverBank unique?

Accepted Answer

EverBank distinguishes itself through several key attributes:

Performance-Driven Focus: The bank's tagline "Advantage, You" reflects its commitment to providing clients with competitive, high-yield products that maximize the potential of their money. EverBank consistently offers some of the most competitive interest rates in the market on deposit accounts.

Digital Banking Pioneer: As an early adopter of online banking, EverBank has built a sophisticated digital infrastructure that allows it to serve clients nationwide without requiring them to visit physical branches. The bank recently upgraded to FIS' Digital One platform to enhance its digital capabilities.

Specialty Banking Approach: Rather than being a traditional full-service bank, EverBank positions itself as a specialty bank focusing on specific high-value products and market segments, allowing it to deliver deeper expertise in its chosen areas.

Coast-to-Coast Expansion: The 2025 acquisition of Sterling Bank significantly expanded EverBank's physical footprint into California and strengthened its New York presence, creating a true coast-to-coast banking presence while maintaining its digital-first approach.

Community Engagement: Through EverBank Builds, the bank's community partnership program, associates volunteer and promote financial education and community revitalization in the markets where they operate. The bank also maintains high-profile partnerships, including naming rights to EverBank Stadium, home of the NFL's Jacksonville Jaguars.

Financial Strength: With over 85% of deposits FDIC insured, a strong capital base, and decades of consistent operating performance, EverBank emphasizes financial soundness and disciplined risk management.

Question 7

What type of financial institution is EverBank?

Accepted Answer

EverBank is a National Bank, operating under a national bank charter as EverBank, National Association. This classification means the bank is chartered and regulated by the Office of the Comptroller of the Currency (OCC), a federal banking regulator.

As a national bank, EverBank has the authority to operate across state lines and offer banking services nationwide. The institution can be further classified as a Specialty Bank due to its focused business model that emphasizes high-yield deposit products, digital banking capabilities, and select commercial lending niches rather than offering the full range of services typical of universal banks.

EverBank also functions as a Direct Bank or Digital Bank given its primary emphasis on serving customers through online and mobile channels, even though it maintains a selective network of physical financial centers in strategic markets.

Question 8

Who owns EverBank?

Accepted Answer

EverBank is owned by a consortium of prominent private investment firms, including funds managed by Stone Point Capital, Warburg Pincus, Reverence Capital Partners, Sixth Street Partners, and Bayview Asset Management.

This investor group acquired the bank from TIAA in August 2023, though TIAA retained a minority ownership interest and continues to maintain ongoing business relationships with EverBank. The bank operates as a wholly owned subsidiary of EverBank Financial Corp, the holding company that conducts operations through EverBank, N.A.

This ownership structure gives EverBank access to significant capital resources and deep financial services expertise while allowing it to operate independently under experienced banking leadership, including CEO Greg Seibly.

Question 9

What is EverBank's relationship with TIAA?

Accepted Answer

EverBank has a notable historical connection with TIAA (Teachers Insurance and Annuity Association). In June 2017, TIAA acquired EverBank and rebranded it as TIAA Bank, moving the bank's headquarters to Jacksonville from TIAA's previous bank headquarters in St. Louis.

During TIAA's ownership from 2017 to 2023, the bank served as TIAA's banking subsidiary, offering deposit and lending services to complement TIAA's core retirement and investment services for academic, research, medical, cultural, and government sector professionals.

In August 2023, TIAA sold the bank to the current consortium of private investment firms, and the institution returned to the EverBank name. However, TIAA retained a minority ownership stake in the bank and continues to have ongoing business relationships with EverBank. Some clients may still have connections to both TIAA retirement services and EverBank banking products, though these are now accessed through separate platforms and websites.

EverBank

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About EverBank in the United States