Question 1

What is Family Security Credit Union?

Accepted Answer

Family Security Credit Union is a state-chartered community credit union headquartered in Decatur, Alabama. With over $1 billion in assets and approximately 88,747 members, the credit union serves individuals and families across multiple Alabama communities.

Family Security provides comprehensive financial services including checking and share accounts, lending products, wealth management, and digital banking solutions. The credit union operates an extensive branch network spanning from northern Alabama to the Gulf Coast, making it one of the state's larger community-focused credit unions.

Question 2

When was Family Security Credit Union founded?

Accepted Answer

Family Security Credit Union was founded on April 8, 1952. With over 73 years of service to Alabama communities, the credit union has evolved from its original mission into a full-service financial institution.

The credit union was established with the core purpose of providing thrift opportunities and low-cost loans to its members. Over the decades, Family Security has significantly expanded its membership base, service offerings, and geographic reach throughout Alabama while maintaining its member-focused cooperative structure.

Question 3

Where is Family Security Credit Union headquartered?

Accepted Answer

Family Security Credit Union is headquartered at 2204 Family Security Place SW in Decatur, Alabama. The Decatur location serves as the main administrative hub and primary branch for the credit union's statewide operations.

Question 4

Where does Family Security Credit Union operate?

Accepted Answer

Family Security Credit Union operates throughout Alabama with multiple branch locations serving communities across the state. Physical branches are located in Decatur (multiple locations), Hartselle, Madison, Cullman, Hazel Green, Muscle Shoals, Gardendale, Stevenson, Albertville, Thomasville, Jackson, Saraland, Daphne, and Mobile.

Membership is available to individuals and businesses who live, work, worship, or attend school in the counties served across Alabama. Additionally, employees and retirees of Ruby Tuesday, Inc., Specialty Restaurant Group, Inc., and the Compass Group family of companies are eligible for membership, along with family members of existing members.

For residents of Alabama, Mississippi, Tennessee, Florida, or Georgia, membership is also available through the Alabama Consumer Council (ACC), a non-profit organization dedicated to consumer advocacy and financial education. This extended field of membership allows Family Security Credit Union to serve members across five southeastern states.

Question 5

What services does Family Security Credit Union offer?

Accepted Answer

Family Security Credit Union provides a comprehensive range of financial products and services:

Personal Banking: The credit union offers various checking accounts with features including cash-back rewards, ATM fee refunds, and special benefits for members age 50 and older. Share savings accounts, money market accounts, and certificate accounts provide competitive dividend rates for growing savings.

Lending Services: Auto loans, personal loans, home loans, and real estate lending are available. Members can apply online through FSCU@HOME or visit any branch location.

Business Services: The Business Edge product line includes business checking, business savings, and business loans with features such as unlimited check writing, no per-item fees, 24/7 online access, and bill pay services.

Digital Banking: Members have access to FSCU@HOME online banking and the My FSCU mobile app (rated 4.9 stars on Google Play with over 10,000 downloads). Digital features include mobile check deposit, account aggregation from other financial institutions, bill pay, fund transfers, debit card management with lock/unlock capability, and digital statements.

ATM Access: Members enjoy surcharge-free access to ATMs at Family Security branches plus nearly 30,000 MoneyPass ATMs nationwide. The credit union also provides account access at Co-Op Shared Branch locations during business hours.

Additional Services: Wealth management, financial planning assistance, notary services, medallion stamps at select locations, wire transfers, safe deposit boxes at most branches, and night depository services at select locations.

Question 6

What makes Family Security Credit Union unique?

Accepted Answer

Family Security Credit Union stands out through several distinctive features:

Extended Geographic Reach: While headquartered in Alabama, the credit union has expanded membership eligibility to residents of five southeastern states (Alabama, Mississippi, Tennessee, Florida, and Georgia) through its partnership with the Alabama Consumer Council. This broader field of membership is uncommon for community credit unions of its size.

Member-Focused Benefits: Members age 50 and older receive complimentary checks (up to two boxes per calendar year). The NGAGE checking account includes ATM fee refunds up to $20 per month, identity theft protection, credit score access, and cellular telephone protection.

Corporate Partnerships: Special membership eligibility for employees and retirees of Ruby Tuesday, Inc., Specialty Restaurant Group, Inc., and the Compass Group family of companies demonstrates commitment to serving workplace communities.

Extensive Branch Network: With locations spanning from northern Alabama to the Gulf Coast, Family Security operates an extensive physical presence providing convenient access across a large geographic area. Most branches offer extended Saturday hours with various levels of service availability.

Low-Income Designation: The credit union holds a low-income designation from the NCUA, reflecting its commitment to serving underserved communities and providing accessible financial services to members of all economic backgrounds.

Strong Financial Performance: With a net worth ratio of 19.26% and a return on average assets of 2.06%, Family Security demonstrates solid financial health while maintaining focus on member service rather than profit maximization.

Question 7

What type of financial institution is Family Security Credit Union?

Accepted Answer

Family Security Credit Union is a state-chartered credit union operating under Alabama state regulations and supervised by the Alabama Credit Union Administration. The credit union holds charter number 60605 and carries NMLS ID 400070.

As a member-owned cooperative financial institution, Family Security operates on the principle of "not for profit, not for charity, but for service." Members are owners of the institution with voting rights, and the credit union's primary focus is serving member needs rather than generating profits for external shareholders.

Members' deposits are federally insured up to $250,000 through the National Credit Union Administration (NCUA). The cooperative structure allows the credit union to return value to members through competitive rates, lower fees, and enhanced services while maintaining financial stability through its strong capital position.

Leadership is provided by President and CEO Shane Nobbley, with Zac Howell serving as Vice President of Administration.

Family Security Credit Union

in the United States 🇺🇸

Crypto-Friendliness

All done!

About Family Security Credit Union in the United States