Question 1

What is True Community Credit Union (TCCU)?

Accepted Answer

True Community Credit Union (TCCU) is a state-chartered credit union headquartered in Jackson, Michigan, serving over 82,000 members with approximately $910 million in assets as of 2025. TCCU operates 15 branch locations across Jackson, Ingham, Wayne, and Washtenaw counties. The credit union's mission is to cultivate legacy-defining moments for the people and places it serves for generations to come, positioning itself as a partner in helping members write life stories that stretch beyond their imagination. TCCU prioritizes people over profit, process, and product, focusing on creating meaningful financial relationships with members throughout Michigan.

Question 2

When was True Community Credit Union (TCCU) founded?

Accepted Answer

True Community Credit Union traces its origins to April 28, 1953, when an organization committee comprised of Benjamin Charters, Walter Boris, Earl Devine, Henry Abrahamse, F.C. Voss, C.E. Hayes, and William Audas met to form a financial cooperative originally known as Jackson Consumer's Power Employees Federal Credit Union. The credit union was organized to provide members with a safe, convenient place to save and a source of credit at competitive rates.

Throughout its history, the credit union underwent several transformations. In 1991, it changed its name to CP Federal Credit Union to better reflect its total membership and provide the ability to acquire more community partners. In fall 2020, the credit union converted from a federal charter to a state charter and removed "Federal" from its name, becoming CP Financial Credit Union (CPFCU). On January 1, 2021, CP Financial Credit Union merged with Washtenaw Federal Credit Union (established in 1949 with two locations in Ypsilanti), creating True Community Credit Union. In January 2024, TCCU successfully merged with Parkside Credit Union, which operated branches in Westland, Dearborn, and Livonia, adding approximately 13,000 new members.

Question 3

Where is True Community Credit Union (TCCU) headquartered?

Accepted Answer

True Community Credit Union is headquartered at 1100 Clinton Road in Jackson, Michigan.

Question 4

Where does True Community Credit Union (TCCU) operate?

Accepted Answer

True Community Credit Union operates throughout Michigan with 15 branch locations serving Jackson, Ingham, Wayne, and Washtenaw counties. Following the 2020 charter conversion, membership was opened to anyone who lives, works, worships, or attends school anywhere in the State of Michigan. This represents a significant expansion from the previous requirement that members be affiliated with a designated school, organization, business, or association. The credit union's statewide membership eligibility allows TCCU to serve diverse communities across Michigan while maintaining deep roots in its core service areas.

Question 5

What services does True Community Credit Union (TCCU) offer?

Accepted Answer

True Community Credit Union offers a comprehensive range of financial products and services designed to help members achieve their life milestones. Services include share accounts (savings), checking accounts, certificates of deposit (CDs), credit cards, personal loans, auto loans, and home loans. The credit union provides wealth management services and investment options to help members plan for their financial futures.

TCCU offers advanced digital banking capabilities including mobile apps for iOS and Android devices, online banking platforms with bill pay functionality, and 24/7 account access. Members can access their accounts, transfer funds, deposit checks remotely, and manage their finances from anywhere. The credit union emphasizes user-friendly technology while maintaining personalized service through its branch network and member service teams.

TCCU also provides business services for Michigan entrepreneurs and small business owners, reflecting its commitment to supporting the full spectrum of community financial needs.

Question 6

What makes True Community Credit Union (TCCU) unique?

Accepted Answer

True Community Credit Union distinguishes itself through its profound commitment to creating "legacy-defining moments" for members and communities. The credit union's purpose is to inspire the pursuit of a life well-lived, with a vision of being a partner in writing life stories that stretch beyond imagination. TCCU embraces a culture where "there is a place here for the TRUE you," emphasizing inclusion, diversity, equity, and belonging.

TCCU has received significant recognition for its community commitment. In July 2024, the credit union received the Michigan Credit Union Foundation (MCUF) Community Enrichment Award, recognizing its dedication to serving members and underserved communities. The credit union is deeply invested in financial education, partnering with organizations like Nuestra Comunidad to provide $20,000 in scholarships for local students and supporting programs like Grow Jackson, which provides internships and financial literacy education to young people.

TCCU describes its team as "crazy-smart, wickedly talented" people with a huge passion for serving members, the community, and each other, working for the WOW and going for the GUSTO. The credit union's commitment to equity ensures that all members, especially the underserved, have access to the financial resources and support they need to thrive. TCCU was recognized as one of the top places to work in Michigan, reflecting its positive organizational culture.

The credit union takes risk management seriously, with a dedicated Board committee and internal department focused on understanding and managing risks responsibly, ensuring member security without compromising service quality.

Question 7

What type of financial institution is True Community Credit Union (TCCU)?

Accepted Answer

True Community Credit Union (TCCU) is a state-chartered credit union regulated by Michigan authorities and the National Credit Union Administration (NCUA). The credit union converted from federal to state charter in fall 2020, which allowed it to expand membership eligibility to anyone who lives, works, worships, or attends school anywhere in the State of Michigan.

As a member-owned financial cooperative, TCCU operates on the principle that members are also owners, not customers. The cooperative structure means the credit union exists to serve its members rather than generate profits for external shareholders. TCCU emphasizes that it values people over profit, process, and product, and does not take irresponsible risks with member assets. The credit union's not-for-profit status allows it to reinvest earnings into better rates, enhanced services, community programs, and member benefits, staying true to the credit union philosophy of "people helping people."

Question 8

What is TCCU's approach to diversity and inclusion?

Accepted Answer

True Community Credit Union is committed to creating an inclusive environment where differences are celebrated, diversity is embraced, and members can bring their whole selves to the credit union. TCCU works to create and protect an environment where all 80,000+ members feel welcomed and accepted as they navigate their financial journeys.

The credit union acknowledges that it won't always be individually aligned with each member as it navigates the diversity, equity, belonging, and inclusion journey, but commits to always leading with love, thinking with open minds, and demanding respect for all. TCCU promises to commit its time, talents, voices, and resources to create legacy-defining moments for all people and places it serves for generations to come, regardless of background, identity, or circumstance.

Question 9

How does TCCU support community development?

Accepted Answer

True Community Credit Union actively supports community development through scholarships, financial literacy programs, and strategic partnerships with local organizations. In 2024, TCCU partnered with Nuestra Comunidad to provide $20,000 in scholarships for local students and supported Grow Jackson's internship program, which provided many young people with their first job and income.

The credit union's support extends beyond financial contributions to include formative financial literacy education opportunities that impact participants' habits and future decisions. TCCU President and CEO Chrissy Siders emphasizes that investing in local students is an investment in legacy-defining moments and the community's future, empowering the next generation to write life stories that stretch beyond their imaginations. This comprehensive approach to community development reflects TCCU's mission to cultivate lasting positive impacts in the regions it serves.

True Community Credit Union (TCCU)

in the United States 🇺🇸

Crypto-Friendliness

All done!

About True Community Credit Union (TCCU) in the United States