Question 1

What is Profile Bank?

Accepted Answer

Profile Bank is a community-focused state-chartered savings bank headquartered in Rochester, New Hampshire. With approximately $319 million in total assets and 5 branch offices across southeastern New Hampshire, Profile Bank specializes in residential real estate lending and small business financing.

The bank operates under the Boston-Cambridge-Newton metropolitan statistical area and emphasizes local reinvestment, channeling deposits into mortgages, home improvement loans, and business loans within the communities it serves. Profile Bank is a wholly owned subsidiary of Profile Bancorp, Inc., which is a mid-tier holding company under Profile BCORP MHC.

Question 2

When was Profile Bank founded?

Accepted Answer

Profile Bank was founded in 1907 as People's Building and Loan Association, recorded as a Voluntary Corporation under New Hampshire state law. The original shareholders included R.M. Edgerly, G.E. Greenfield, O.B. Warren, G.F. Babb, and 16 other founding members who established the institution to serve the local Rochester community.

The bank underwent several transformations throughout its history. In 1949, the charter was converted to a cooperative bank, becoming People's Co-operative Bank of Rochester. In 1955, the institution converted to a federal charter as Rochester First Federal Saving and Loan Association.

The bank expanded in 1976 with its first branch in Sanbornville and changed its name to Profile Federal Savings and Loan Association. In 1983, regulatory changes allowed the bank to shorten its name to Profile Bank. The name "Profile" was chosen to honor the Old Man of the Mountain, New Hampshire's iconic natural landmark located in Franconia.

Question 3

Where is Profile Bank headquartered?

Accepted Answer

Profile Bank is headquartered at 45 Wakefield Street in Rochester, New Hampshire, within Strafford County. Rochester serves as the bank's primary market, where it maintains its main office and captures approximately 18.4 percent of the local deposit market share, accounting for roughly half of the bank's total deposit base.

Question 4

Where does Profile Bank operate?

Accepted Answer

Profile Bank operates across southeastern New Hampshire through 5 branch locations. The bank maintains a strong presence in Rochester, where its main office is located, and serves communities throughout the region including Sanbornville, Alton, Somersworth, and Dover.

The Alton branch, which opened in 2005 with over 200 attendees at its grand opening, serves communities surrounding Lake Winnipesaukee. The Somersworth branch opened in 2008, designed to match the architectural style of the Alton location. Most recently, in January 2025, Profile Bank opened its newest location in downtown Dover.

The bank's primary geographic focus is within the Boston-Cambridge-Newton, MA-NH metropolitan statistical area, with concentrated lending activity in Rochester and surrounding towns.

Question 5

What services does Profile Bank offer?

Accepted Answer

Profile Bank offers a comprehensive range of retail and commercial banking services focused on serving local community needs. The bank's primary business focus is residential real estate lending, particularly 1-4 family closed-end loans secured by first liens.

Personal Banking Services include checking and savings accounts, mortgages, home equity loans, home improvement loans, personal lines of credit, and personal credit cards. The bank offers specialized programs such as 3% down payment mortgages for eligible homebuyers.

Commercial Banking Services encompass small business loans, commercial and industrial loans, and non-farm non-residential real estate financing. Profile Bank has demonstrated strong commitment to small business lending and originated several PPP loans during the COVID-19 pandemic, extending loans to all eligible applicants regardless of existing customer relationships.

Digital Banking Services include a mobile banking app available on iOS and Android platforms, offering features such as mobile check deposit via photo capture, account monitoring, fund transfers between accounts and to other financial institutions, bill pay services, account alerts, and biometric login through Touch ID and Face ID. The bank also provides online banking with eStatements and comprehensive account management tools.

Question 6

What makes Profile Bank unique?

Accepted Answer

Profile Bank distinguishes itself through its unwavering commitment to local community reinvestment and over 118 years of continuous service to New Hampshire communities. The bank explicitly focuses on investing locally, with deposits being channeled directly back into the community through mortgages, home improvement loans, and business financing.

The bank's name itself reflects its deep New Hampshire heritage, honoring the Old Man of the Mountain, the state's most iconic natural landmark. This connection to local identity demonstrates Profile Bank's positioning as "your neighbor, your partner, your bank."

Profile Bank has shown exceptional performance in serving moderate-income census tracts, particularly in small business lending. Federal Reserve evaluations noted that the bank originated 55.6 percent of small business loans in moderate-income areas in 2022, significantly exceeding demographic indicators.

The bank also financed three affordable housing multifamily buildings totaling 98 new units within its assessment area, demonstrating commitment to community development beyond traditional lending.

Question 7

What type of financial institution is Profile Bank?

Accepted Answer

Profile Bank is a State-Chartered Savings Bank operating as a commercial banking institution. It is chartered under New Hampshire state law and regulated by the Federal Reserve as its primary federal regulator.

As a state-chartered savings bank, Profile Bank maintains FDIC insurance and is a member of the Federal Reserve System. The bank operates with commercial lending specialization while maintaining its historical roots as a savings institution focused on residential real estate lending. This dual focus allows Profile Bank to serve both consumer and business banking needs within its community markets.

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