Question 1

What is First Federal Community Bank of Dover?

Accepted Answer

First Federal Community Bank of Dover is a community-focused national bank serving Northeast Ohio. Originally known as the Dover Building and Loan Company of Canal Dover, the institution has been providing banking services to the region since 1898. With approximately $868 million in assets and 8 branch locations, the bank specializes in retail and commercial banking with a strong commitment to personalized customer service and community investment. Operating in the New Philadelphia-Dover metropolitan area, First Federal serves Tuscarawas County and surrounding communities with a full suite of financial products.

Question 2

When was First Federal Community Bank of Dover founded?

Accepted Answer

First Federal Community Bank of Dover was founded on January 1, 1898, originally chartered as the Dover Building and Loan Company of Canal Dover. The institution was established to provide savings and loan services to the Northeast Ohio community during a period of significant economic growth and development. Over its 125+ year history, the bank has evolved from a traditional building and loan association into a full-service national bank while maintaining its community banking roots. The institution received FDIC deposit insurance on August 9, 1989, and operates under the supervision of the Office of the Comptroller of the Currency (OCC).

Question 3

Where is First Federal Community Bank of Dover headquartered?

Accepted Answer

First Federal Community Bank of Dover is headquartered in Dover, Ohio, located in Tuscarawas County. The main office and Financial Education Center is situated at 141 West Ohio Avenue in downtown Dover. The bank's corporate headquarters serves as the hub for its operations throughout Northeast Ohio and houses key administrative and lending functions for the institution.

Question 4

Where does First Federal Community Bank of Dover operate?

Accepted Answer

First Federal Community Bank of Dover operates throughout Northeast Ohio, primarily in Tuscarawas County and extending into Stark County. The bank maintains 8 branch locations across the region, including:
• Dover (2 locations including the main Financial Education Center and Boulevard branch, plus a downtown ATM)
• New Philadelphia
• Sugarcreek
• Berlin
• Mt. Hope
• Uhrichsville
• Canton (the newest location in Stark County)

The bank's service area encompasses the New Philadelphia-Dover metropolitan statistical area and extends throughout the Amish Country region of Ohio, serving both urban and rural communities.

Question 5

What services does First Federal Community Bank of Dover offer?

Accepted Answer

First Federal Community Bank of Dover provides comprehensive retail and commercial banking services designed for individuals, families, and businesses. Personal banking services include checking accounts (including high-interest reward checking), savings accounts, money market accounts, certificates of deposit, and consumer loans.

The bank offers mortgage lending services for home purchases, construction, and refinancing. Commercial banking services include business checking and savings accounts, commercial loans, and online business banking platforms.

Digital banking services are a key focus, featuring a highly-rated mobile banking app (4.8 stars on Google Play with 5,000+ downloads), online banking with bill pay, mobile check deposit, account alerts, Credit Sense credit score monitoring, card controls for debit and credit cards, Touch ID/Face ID authentication, and fast balance checking. The bank also offers wealth management and financial planning services for retirement and investment needs.

Question 6

What makes First Federal Community Bank of Dover unique?

Accepted Answer

First Federal Community Bank of Dover distinguishes itself through its deep community commitment encapsulated in its motto: "Investing in our community." This commitment extends beyond financial services to include substantial volunteerism, philanthropy, and civic leadership. Employees and directors actively participate in organizations such as Big Brothers Big Sisters, United Way, Tuscarawas Center for the Arts, Kent State Tuscarawas University Foundation, and numerous local service clubs.

The bank combines 125+ years of local heritage with modern digital innovation, offering advanced mobile banking features while maintaining old-fashioned personal service. With its presence throughout Amish Country and rural Northeast Ohio, First Federal serves diverse communities ranging from traditional farming areas to growing suburban markets.

The institution's strong financial performance is demonstrated by a return on assets (ROA) of 1.61% and return on equity (ROE) of 18.8%, well above industry averages. The bank's philosophy that "banking is as much about people as it is about money" reflects its relationship-focused approach to community banking.

Question 7

What type of financial institution is First Federal Community Bank of Dover?

Accepted Answer

First Federal Community Bank of Dover is a National Bank operating under a federal charter and supervised by the Office of the Comptroller of the Currency (OCC). As a national bank, it is also a member of the Federal Reserve System and carries FDIC deposit insurance through the Deposit Insurance Fund (DIF).

The institution operates as a community bank, defined by its focus on serving local markets, relationship-based banking, and community reinvestment. Despite its national charter, First Federal maintains the personalized service model and local decision-making characteristic of community banking institutions. The bank's ownership structure is not mutual, distinguishing it from some traditional savings and loan institutions, though it retains the community-focused mission of its building and loan origins.

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