Question 1

What is Dupaco Community Credit Union?

Accepted Answer

Dupaco Community Credit Union is a full-service, member-owned financial cooperative based in Dubuque, Iowa. As one of the largest credit unions in Iowa with over 177,000 members and assets exceeding $3.5 billion, Dupaco serves residents across 118 counties in Iowa, northwest Illinois, and southwest Wisconsin. The credit union is certified as a community development financial institution and operates 23 branch locations throughout its service area.

Founded by meatpacking employees, Dupaco has evolved from serving a single company to becoming a community-focused financial cooperative that serves members in all 50 states, Washington D.C., and 28 other countries.

Question 2

When was Dupaco Community Credit Union founded?

Accepted Answer

Dupaco Community Credit Union was founded on July 17, 1948, when ten employees of the Dubuque Packing Company pooled $5 each and received a loan of $123.20 from the Amalgamated Meat Cutters Local Number 150. The founding members—Marie B. Haupert, Melvin Schumacher, Alfred Carroll, R.W. Reavell, Larry Vize, William Moore, Ronald Nennig, Marjorie Alm, Nellie Tucker, and Manley Alm—created the credit union on the principles of thrift, access to affordable credit, and member ownership.

The credit union's name came from borrowing six letters from their employer's name: Dubuque Packing Company. Initially, business was conducted out of a cigar box in the packing company's office. In 1958, Dupaco became the first credit union in Iowa to construct its own office building at 1465 Sycamore Street in Dubuque, which remains open today.

Question 3

Where is Dupaco Community Credit Union headquartered?

Accepted Answer

Dupaco Community Credit Union is headquartered at 3999 Pennsylvania Avenue in Dubuque, Iowa. The credit union relocated its corporate offices to this address in 2003. Dupaco maintains its strong presence in Dubuque, where the credit union was founded and has operated for over 75 years.

Question 4

Where does Dupaco Community Credit Union operate?

Accepted Answer

Dupaco Community Credit Union operates 23 branch locations throughout northeast Iowa, northwest Illinois, and southwest Wisconsin. The credit union is chartered to serve residents in 118 counties across these three states, including Delaware, Dubuque, Jackson, Allamakee, Jones, Linn, and Scott counties in Iowa; Grant County, Wisconsin; and Jo Daviess County, Illinois.

While Dupaco's physical branches are concentrated in the tri-state area, membership has expanded nationally with members residing in all 50 states, Washington D.C., the U.S. Virgin Islands, and 28 other countries. Members outside the service area can access Dupaco's services through digital banking and the CO-OP Shared Branch network of over 5,600 participating credit unions nationwide.

Question 5

What services does Dupaco Community Credit Union offer?

Accepted Answer

Dupaco Community Credit Union offers comprehensive financial services including share savings accounts, checking accounts (Free Checking and 1st Rate Checking), money market accounts, and certificates of deposit. The credit union provides various loan products including real estate loans, home equity loans, auto loans, personal loans, business loans, and student loans.

Digital banking services include Shine Online & Mobile Banking with features such as mobile deposit, bill pay, account transfers, credit score monitoring through Bright Track, and financial management tools for budgeting and subscription tracking. The mobile app offers Face ID and Touch ID access, real-time alerts, and card management features.

Additional services include Dupaco Financial Services for investments and insurance products, wealth management and financial planning, safe deposit boxes, notary services, and free Money Makeovers for personalized financial counseling. The credit union also offers mortgage processing and participates in the Iowa Student Loan program.

Question 6

What makes Dupaco Community Credit Union unique?

Accepted Answer

Dupaco Community Credit Union distinguishes itself through several innovative programs and community commitment. The Thank Use ownership rewards program has returned over $24 million to participating members since 2016, rewarding members with cash back for using their accounts and participating in the cooperative.

The credit union operates Learning Lab branches featuring Live Video Teller technology, allowing staff more time to provide personalized financial advice while extending service hours. Dupaco was among the nation's first credit unions to install a computerized bookkeeping system in 1964, demonstrating its ongoing commitment to technological innovation.

Community involvement is central to Dupaco's mission—in 2024, the credit union's 602 employees volunteered 6,187 hours serving on 170 nonprofit boards and committees. Members receive free benefits including $1,500 Accidental Death and Dismemberment insurance, free credit score monitoring, and access to the MoneyMatch savings program that provides dollar-for-dollar matching grants for wealth-building assets through the Dupaco R.W. Hoefer Foundation.

Question 7

What type of financial institution is Dupaco Community Credit Union?

Accepted Answer

Dupaco Community Credit Union is a federally insured, state-chartered credit union regulated by the National Credit Union Administration (NCUA) and the State of Iowa. As a not-for-profit, member-owned financial cooperative, Dupaco operates under the principle that each member has one vote regardless of account balance.

Membership is open to anyone living or working in Dupaco's chartered service area of 118 counties across Iowa, northwest Illinois, and southwest Wisconsin. Individuals can become member-owners by opening a share savings account with a minimum deposit of $25. As a cooperative, Dupaco returns profits to members through competitive rates, lower fees, and ownership rewards rather than distributing them to external shareholders.

Question 8

What recognition has Dupaco Community Credit Union received?

Accepted Answer

Dupaco Community Credit Union has earned numerous industry accolades throughout its history. The credit union has been recognized as a Forbes Best-in-State Credit Union, Forbes America's Best Small Employer, and a Des Moines Register Top Workplace.

In 2005, Dupaco received CUNA Mutual Group's prestigious Roy F. Bergengren Award for High Achievement, while President and CEO Robert W. Hoefer was inducted into the Credit Union Executives Society (CUES) Hall of Fame. The credit union won the Dora Maxwell Social Responsibility Awards Competition first place in 1991 for exceptional community involvement. In 2015, Dupaco received a Diamond Award from the Credit Union National Association for exemplary community partnership programs.

The Dubuque Area Chamber of Commerce presented Dupaco with the Economic Impact Award in 2019, recognizing the credit union's significant contributions to regional economic development.

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