Question 1

What is TruService Community Federal Credit Union?

Accepted Answer

TruService Community Federal Credit Union (TruService FCU) is a federally chartered, community-based credit union serving central Arkansas. With approximately $52 million in total assets and over 5,200 members, TruService FCU is the oldest credit union in Arkansas, having served its members since 1930.

The credit union operates as a not-for-profit financial cooperative that focuses on providing personalized banking services to residents and workers in multiple counties throughout central Arkansas. As a Community Development Financial Institution (CDFI), TruService FCU is committed to economic development and financial inclusion in underserved communities.

Question 2

When was TruService Community Federal Credit Union founded?

Accepted Answer

TruService Community Federal Credit Union was founded in 1930 by United States Postal Service employees in Arkansas. Originally chartered as the Postal of Arkansas Federal Credit Union, it was established during the Great Depression era when postal workers sought to create a cooperative financial institution that would serve their banking needs.

The credit union was born from the foresight and thrift-mindedness of Arkansas Postal Workers who recognized the need for accessible, member-focused financial services. For over nine decades, the institution has evolved from serving a single occupational group to becoming a community charter credit union that welcomes members from across central Arkansas.

Question 3

Where is TruService Community Federal Credit Union headquartered?

Accepted Answer

TruService Community Federal Credit Union is headquartered in Little Rock, Arkansas. The credit union's main administrative office is located at 11001 Hermitage Road in Little Rock, within the Little Rock-North Little Rock-Conway Metropolitan Statistical Area.

Question 4

Where does TruService Community Federal Credit Union operate?

Accepted Answer

TruService Community Federal Credit Union operates throughout central Arkansas, serving members across 15 counties. The credit union's field of membership includes individuals who live, work, worship, or attend school in the following Arkansas counties:
• Pulaski County (primary service area)
• Faulkner County (primary service area)
• Arkansas County
• Cleburne County
• Conway County
• Grant County
• Jefferson County
• Lonoke County
• Monroe County
• Perry County
• Prairie County
• Saline County
• Van Buren County
• White County
• Woodruff County

Membership is also available to businesses and legal entities located in these counties, as well as immediate family members of existing members. The credit union maintains a physical branch presence in the North Little Rock area and offers comprehensive digital banking services to members throughout its service territory.

Question 5

What services does TruService Community Federal Credit Union offer?

Accepted Answer

TruService Community Federal Credit Union provides a full range of consumer and business financial services, including:

Deposit Accounts:
• Share savings accounts (minimum $5 opening deposit)
• Checking accounts
• Kids Club accounts for youth savings
• Retirement accounts (IRAs)

Lending Services:
• Auto loans and refinancing
• Home mortgages (Conventional, FHA, VA, and USDA Rural Development loans)
• Personal loans
• Credit cards with competitive interest rates

Protection Products:
• Guaranteed Asset Protection (GAP) insurance
• Mechanical Repair Coverage (MRC)
• Depreciation Protection Warranty
• Debt Protection Coverage (life, disability, and unemployment)
• Credit Life Insurance

Digital Banking:
• Online banking platform
• Mobile banking applications
• Electronic funds transfer services

Additional Services:
• Safe deposit boxes
• Financial education and counseling
• Member support services

The credit union emphasizes providing some of Arkansas's most competitive rates on auto and home loans, along with accessible credit card products designed to meet members' needs.

Question 6

What makes TruService Community Federal Credit Union unique?

Accepted Answer

Oldest Credit Union in Arkansas: TruService FCU holds the distinction of being Arkansas's first and oldest credit union, with a heritage spanning over 90 years since its 1930 founding.

CDFI Designation: The credit union is certified as a Community Development Financial Institution and has received multiple CDFI Fund awards, including Technical Assistance grants totaling $425,000 between 2021 and 2024. This designation reflects TruService FCU's commitment to serving low- and moderate-income communities.

Low-Income Designation: TruService FCU carries a low-income credit union designation from the NCUA, demonstrating its mission to serve economically underserved populations in central Arkansas.

Relationship-Focused Culture: The credit union's vision emphasizes that "The TruService culture is built on relationships, not transactions." This member-centric philosophy prioritizes long-term value creation over short-term gains, with the stated goal of providing "realistic solutions, exceptional service at every touchpoint, and ways to make our members' lives easier."

Strong Financial Position: Despite its relatively modest size, TruService FCU maintains a healthy net worth ratio of 8.81% (well-capitalized status) and demonstrates solid operational performance with positive returns.

Military Support: The credit union has formally pledged support for the Guard and Reserve, demonstrating commitment to compliance with the Uniformed Services Employment and Reemployment Act (USERRA) and actively supporting service members and their families.

Question 7

What type of financial institution is TruService Community Federal Credit Union?

Accepted Answer

TruService Community Federal Credit Union is a Federal Credit Union chartered and regulated by the National Credit Union Administration (NCUA). Federal credit unions are cooperative financial institutions owned by their members, operating under the principle of "people helping people."

As a federally chartered institution, TruService FCU is insured by the National Credit Union Share Insurance Fund (NCUSIF), which provides up to $250,000 in federal deposit insurance per individual depositor. The credit union operates under NCUA Region 2 supervision.

TruService FCU functions as a community charter credit union, meaning membership eligibility is based on geographic criteria rather than employment or associational bonds. This community charter allows the credit union to serve a broad population across 15 counties in central Arkansas, including anyone who lives, works, worships, or attends school in the designated service area.

The credit union operates on a not-for-profit cooperative model, where surplus earnings are returned to members through competitive rates, lower fees, and enhanced services rather than being distributed to outside shareholders.

TruService Community Federal Credit Union (TruService FCU)

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About TruService Community Federal Credit Union (TruService FCU) in the United States