Question 1

What is ProCredit Bank?

Accepted Answer

ProCredit Bank is a development-oriented commercial bank operating in Bosnia and Herzegovina. As a member of the ProCredit Group, a German-headquartered financial group with operations across Eastern Europe and Latin America, the bank specializes in providing lending products to small and medium-sized enterprises. It operates as a subsidiary of ProCredit Bank AG (Germany) and is the 11th largest bank in Bosnia and Herzegovina with a market share of 3.28%.

ProCredit Bank positions itself as the first digital bank in BiH, focusing on transparency, ecological responsibility, and financial education.

Question 2

When was ProCredit Bank founded?

Accepted Answer

ProCredit Bank Bosnia and Herzegovina was established more than 24 years ago, with operations beginning in the late 1990s. The bank was founded by an alliance of international development-oriented investors with the mission to serve small businesses in a socially responsible manner. The original purpose was not short-term profit maximization but rather to deepen the financial sector and contribute to long-term economic development.

The bank evolved from serving primarily micro-enterprises to becoming a full-service bank focused on SMEs and digitally-oriented retail customers.

Question 3

Where is ProCredit Bank headquartered?

Accepted Answer

ProCredit Bank is headquartered in Sarajevo, Bosnia and Herzegovina, at Franca Lehara bb, 71000 Sarajevo. The bank maintains its main administrative and operational functions at this location.

Question 4

Where does ProCredit Bank operate?

Accepted Answer

ProCredit Bank operates throughout Bosnia and Herzegovina with a network of branches and service points across the country. The bank maintains a physical presence in major cities and has established Zone 24/7 locations that provide automated banking services around the clock. These zones offer cash withdrawal and deposit services, currency exchange capabilities, and ATM access.

The bank serves both urban and rural areas within Bosnia and Herzegovina, emphasizing accessible financial services for businesses and individuals across diverse geographic locations.

Question 5

What services does ProCredit Bank offer?

Accepted Answer

ProCredit Bank offers a comprehensive range of financial products and services including:

Business Banking: Credit lines to finance working capital, amortization loans, annuity term loans, bank guarantees, company accounts, and international payments. The bank specializes in financing for production companies, international trade businesses, agricultural enterprises, and companies investing in energy efficiency and renewable energy.

Retail Banking: Current accounts, savings accounts, time deposit accounts, debit cards, and deposit facilities designed to promote a culture of savings.

Digital Services: Zone 24/7 self-service banking centers, electronic banking platform (e-Banking), mobile banking, digital contract signing with qualified electronic signatures, and fully digitalized transaction processing. The bank was the first in BiH to implement comprehensive digital banking services.

ProCredit Bank focuses on transparent communication and does not promote consumer lending, instead emphasizing responsible financial products.

Question 6

What makes ProCredit Bank unique?

Accepted Answer

ProCredit Bank distinguishes itself as the first digital bank in Bosnia and Herzegovina, having started digital transformation preparations in 2015. The bank pioneered the implementation of qualified electronic signatures for business clients and operates Zone 24/7 facilities that provide comprehensive banking services around the clock, including currency exchange.

The bank adheres to strong ethical principles including transparency in customer communication, minimizing ecological footprint, and promoting financial responsibility rather than consumer debt. ProCredit Bank is part of an international group with presence across 13 countries, enabling cross-border financing and business networking through the ProConnect platform.

The bank holds a Fitch credit rating of B+ and is rated AAA domestically. It participates in the Deposit Insurance Agency of Bosnia and Herzegovina, protecting deposits up to 50,000 BAM per depositor.

Question 7

What type of financial institution is ProCredit Bank?

Accepted Answer

ProCredit Bank is a commercial bank (komercijalna banka) licensed and supervised by the Banking Agency of the Federation of Bosnia and Herzegovina and the National Bank of the Republic of Srpska. It operates as a universal bank providing both retail and business banking services, with particular specialization as a development-oriented institution focusing on small and medium-sized enterprises.

The bank holds a full banking license in Bosnia and Herzegovina and operates under the country's banking regulations and deposit insurance framework.

ProCredit Bank

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About ProCredit Bank in the Bosnia and Herzegovina